Passer au contenu principal

Feature to handle different types of user replies - Remarques / Feature Request - Deskpro Support

33

Feature to handle different types of user replies Collecting Feedback

E.g If you have a trigger that sends out an automated email when a ticket is resolved, a feature that could distinguish between meaningless re-resolves where the user has replied 'Thank you' or something similar that would re-trigger the automated email. Would be useful to exclude these types of replies, also useful for statistics e.g time until resolution.

Ajouter un commentaire

Veuillez vous connecter ou vous enregistrer pour soumettre un commentaire.

Besoin d'un rappel de mot de passe?