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J'aime
Titre/Auteur
Statut
Commentaires
Activité
29
Hide disabled users from Agent searches
Simon Frost
Nov 6, 2015
Collecting Feedback
0
34
More control over SLA alerts
James
Nov 4, 2015
Collecting Feedback
0
42
Adding a Service Catalog within Deskpro (ITIL)
Adam Smeets
Oct 30, 2015
Collecting Feedback
0
45
Possibility to translate Signature
Marcel Menten
Oct 14, 2015
Collecting Feedback
0
28
Make time registration as duty field mandatory for agent
Angelika Buchegger
Oct 12, 2015
Collecting Feedback
0
37
Add download hotlinks via API
Jason Speck
Oct 1, 2015
Collecting Feedback
0
23
Toggle showing user email address
Jeremy Budd
Sep 29, 2015
Collecting Feedback
0
45
Filter for "Last Agent Note"
Angelika Buchegger
Sep 29, 2015
Collecting Feedback
2
33
Sort list pane view by clicking on head of column
Frédéric Zouaï
Sep 17, 2015
Collecting Feedback
1
31
Please add search articles by author
Abhijit Dhumal
Sep 17, 2015
Collecting Feedback
0
36
Testing for Office Hours in Templates
Kris van der Starren
Sep 7, 2015
Collecting Feedback
0
28
Add Agent that Receives Feedback as Follower on the Ticket
Kris van der Starren
Sep 7, 2015
Collecting Feedback
0
39
HTML code "instant view"
Petros K.
Aug 20, 2015
Collecting Feedback
0
38
Ability to filter tickets by JIRA status
Joel
Aug 5, 2015
Collecting Feedback
0
26
Delegate the maintenance of Knowledgebase articles to non-Agents
Ben A.
Aug 3, 2015
Collecting Feedback
0
67
Group Custom Reports
David Jones
Jul 17, 2015
Collecting Feedback
2
45
Add Today as relative date
Aren Dowden
Jul 15, 2015
In Development
2
31
Tickets filter in mobile version
Tommy Jackson
Jul 10, 2015
Collecting Feedback
0
35
Add an attachement using the JIRA app in Deskpro
Andreas
Jul 6, 2015
Collecting Feedback
1
156
Disregard tickets ONHOLD from SLA-plan
Andreas
Jul 6, 2015
In Development
3
30
Agent Unable to Set Language on New Ticket
Chris
Jun 30, 2015
Collecting Feedback
0
36
List of user Downloads through the REST API
Joe Davis
Jun 29, 2015
Collecting Feedback
0
38
Enable Trigger on Billing & Logs add/update
guyot frederic
Jun 18, 2015
Collecting Feedback
0
35
Condensed view of Ticket & messages in Agent Interface
Corey Johnson
Jun 16, 2015
Collecting Feedback
0
36
Transfer article comment to ticket queue
Kenneth
Jun 15, 2015
Collecting Feedback
0
25
Reorder custom choices - Nesting
Lance Marrano
Jun 9, 2015
Collecting Feedback
0
43
Ticket locked information to be smaller
Chris
Jun 9, 2015
Collecting Feedback
1
43
Round Robin Queue outside Working Hours
Chris
Jun 9, 2015
Collecting Feedback
1
44
Ability to have different working hours for different days of the week
Chris
Jun 9, 2015
Collecting Feedback
2
80
Away from Desk to disable Round Robin for Agent
Chris
Jun 9, 2015
Collecting Feedback
4
27
API should return ID of "predefined choices" custom field
Timo Heil
Jun 5, 2015
Collecting Feedback
0
45
Allow the use of variables in signatures.
Kenneth
Jun 3, 2015
Collecting Feedback
2
44
Copy form layout from another department
Kenneth
Jun 3, 2015
Collecting Feedback
0
62
Working hours taken into account in escalations OR SLAs to be completed by actions
Simon Frost
Jun 1, 2015
Under Review
4
33
Would like more settings on ticket archiving
Simon Frost
Jun 1, 2015
Collecting Feedback
0
45
On hold in reporting
Danny Batenburg
May 29, 2015
Collecting Feedback
0
38
Chat fields required to help with chat reporting
Riccardo
May 21, 2015
Collecting Feedback
0
34
Tasks Included in Quick Search Results
CAC Helpdesk
May 19, 2015
Collecting Feedback
0
68
Include Full Date Instead of "x days ago" on tickets
CAC Helpdesk
May 19, 2015
Collecting Feedback
2
27
Add agents to teams while AD synchronization
Olga Nikolaeva
May 18, 2015
Collecting Feedback
0
38
Provide API Mechanism to authenticate users against Deskpro DB
Richard Smith
Apr 8, 2015
Collecting Feedback
0
78
Ability to customize satisfaction survey questions
Christian Mattart
Apr 2, 2015
Collecting Feedback
2
59
Department separation
Clint Broadhead
Mar 25, 2015
Collecting Feedback
0
54
Adding a drop down for user CC selection when creating a ticket
Kevin Carter
Mar 16, 2015
Collecting Feedback
1
44
Allow agent filtering on Ticket Satisfaction reports
Jason Voice
Mar 10, 2015
Collecting Feedback
1
32
Add agent permission to view \ hide Notes field.
Jason Voice
Mar 10, 2015
Collecting Feedback
0
38
Addition of a Time Stamp Variable for Snippets
eric
Mar 9, 2015
Collecting Feedback
0
49
Customization of who the Customer Satisfaction Survey is sent to
Bonnie MacArthur
Mar 9, 2015
Collecting Feedback
0
32
Allowing for text to be added above Reply Line
Aaron Bianucci
Mar 4, 2015
Collecting Feedback
0
35
Tasks visible to clients (by agent choice) based on ticket
Adam Smeets
Feb 28, 2015
Collecting Feedback
1