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Communauté
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Suggestion Bug Report Design Feedback
Aime
Titre/Auteur
Statut
Commentaires
Activité
49
Additional Agent Trigger Criteria
Lauren Cumming
Mar 24, 2017
Under Review
1
51
Ability to restrict certain agents from viewing notes
Dave Topan
Mar 22, 2017
Collecting Feedback
0
50
Ability to Analyze and Manage News Subscribers
Keith Ritter
Mar 20, 2017
Collecting Feedback
1
45
Azure Logic App connector
Nik Smit
Mar 20, 2017
Collecting Feedback
0
60
Add ability to select certain times of the day for chat to be available.
Christian knouse
Mar 15, 2017
Collecting Feedback
1
26
Add a list of related articles in /kb/{article_id} to the response output
Michael Thomas
Mar 14, 2017
Collecting Feedback
0
51
Allow blocking of domains at chat level
Jon Morby
Mar 14, 2017
Under Review
0
65
Parent/Child Companies
Ali Raeis-Mohammad
Mar 13, 2017
Collecting Feedback
0
50
Customizable Checklists that can be inserted into a ticket interface
Janay Eubanks
Mar 6, 2017
Collecting Feedback
2
72
Mass-merge tickets for the same customers
Buckley Sawyer
Mar 3, 2017
Collecting Feedback
1
46
Add metadata for knowledgebase articles
Ruth Cheesley
Feb 28, 2017
Collecting Feedback
2
58
JIRA integration - carry over text
Massimo
Feb 28, 2017
Collecting Feedback
1
25
Modify Default set of Ticket Email Notifications
Aaron Jurrens
Feb 28, 2017
Collecting Feedback
0
39
cc: Field in User Interface Should Accept Semi-Colon as well as commas
Lenny LaRose
Feb 22, 2017
Collecting Feedback
0
47
Changing the font family-color of the chat/ticket widget.
Monther
Feb 16, 2017
Collecting Feedback
0
64
Allow embedding of videos
Ruth Cheesley
Feb 15, 2017
Collecting Feedback
0
59
More information on incoming chat pop up screen for agents
Lauren Cumming
Feb 15, 2017
Under Review
0
47
Implement an all/none toggle on ACL lists
Ruth Cheesley
Feb 14, 2017
Collecting Feedback
0
38
Triggers and Escalations based on Assigned Agent properties
Jeroen van der Steen
Feb 13, 2017
Collecting Feedback
0
83
Hide other Agents
thomas
Feb 9, 2017
Collecting Feedback
6
41
Add schema or RDFa markup
Ruth Cheesley
Feb 8, 2017
Collecting Feedback
2
36
Ticket creation date should be that of email receipt date
Christian Mattart
Feb 2, 2017
Collecting Feedback
0
49
Add more flags for agents to use
Christian Mattart
Jan 31, 2017
Collecting Feedback
0
41
Improved anti-spam tools
Carl Partridge
Jan 25, 2017
Collecting Feedback
0
38
Add agents as followers when mentioned in a note
Christian Mattart
Jan 24, 2017
Collecting Feedback
0
44
Email addresses for Teams
Eric VanTol
Jan 23, 2017
Collecting Feedback
0
26
Custom user fields for specific usergroups
Lauren Cumming
Jan 23, 2017
Collecting Feedback
0
34
Add agents to new Access Groups automatically
Ruth Cheesley
Jan 23, 2017
Collecting Feedback
0
48
Disable automatic sending emails
Joerg Boehme
Jan 23, 2017
Collecting Feedback
0
68
More sort options in CRM/Feedback/Publish modules
Eric VanTol
Jan 19, 2017
Collecting Feedback
1
59
User Dashboard on user portal
Eric VanTol
Jan 16, 2017
Collecting Feedback
1
78
Ability to set date and time to 'On Hold' status
Eric VanTol
Jan 14, 2017
Collecting Feedback
5
57
Template and Phrase searching
Eric VanTol
Jan 14, 2017
In Development
2
29
Allow push-message via the live chat system
Ruth Cheesley
Jan 12, 2017
Collecting Feedback
0
55
JIRA portal triggers
Dan Mackie
Jan 10, 2017
Collecting Feedback
1
37
Show support hours and current time on portal
Ruth Cheesley
Jan 10, 2017
Collecting Feedback
1
39
Ability to change chat widget appearance based on whether agent is available or not
Lauren Cumming
Jan 10, 2017
Collecting Feedback
0
40
Ability to add company logo to chat widget
Lauren Cumming
Jan 10, 2017
Under Review
1
37
Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
Doug Hicks
Jan 9, 2017
Collecting Feedback
1
38
Ability to expand columns in Agent ticket grid
Doug Hicks
Jan 9, 2017
Collecting Feedback
1
33
Selecting between Chat & Ticket in website widget
Monther
Jan 4, 2017
Under Review
0
36
Sort SLA's in admin interface
Tom Schoen
Dec 28, 2016
Collecting Feedback
0
42
Create a new sort order for "Date of last agent activity" (so agent notes are included)
Ibrahim
Dec 20, 2016
Collecting Feedback
0
41
Add ability to clean up or filter unused images and files
Jeroen van der Steen
Dec 16, 2016
Collecting Feedback
0
40
Allow entire IP subnets in whitelist
Eric VanTol
Dec 8, 2016
Collecting Feedback
0
65
Ability for Admin to remote logout agent
Lann Cowman
Dec 7, 2016
Collecting Feedback
1
23
Implement management commands using API in a multi-threaded capable platform.
Richard Smith
Dec 6, 2016
Collecting Feedback
1
71
Noises for notifications for tickets or IM
Orville Bailey
Dec 5, 2016
Collecting Feedback
1
59
Ignore SSL errors in Web Hook action
Eric VanTol
Nov 30, 2016
Collecting Feedback
0
40
Change chat widget status based on available agents.
frank dage
Nov 30, 2016
Under Review
4