Vue Liste Modification de statut Aime Titre/Auteur Statut Commentaires Activité 18 Feedback request sent even if it was collected on close YA Yuriy Andamasov 24 oct. 2018 Collecting Feedback 0 28 HubSpot integration YA Yuriy Andamasov 24 oct. 2018 Collecting Feedback 0 19 Report - Agent by team RD Razvan Draghici 22 oct. 2018 Collecting Feedback 1 KO 6Y 9 Integration of Feedback and Youtrack/project management tools. NG Nol Gulcher 22 oct. 2018 Collecting Feedback 0 29 Better management of knowledge base articles across multiple brands EO Ed O'Connor-Giles 18 oct. 2018 Collecting Feedback 2 YA 7Y MA 6Y 12 Add "Agent" to Ordered By dropdown menu in Tickets view GS Greg Stiffler 17 oct. 2018 Collecting Feedback 0 26 Ticket Update Trigger R Rafie 17 oct. 2018 Collecting Feedback 1 6Y 18 Highlight code blocks in Articles YA Yuriy Andamasov 13 oct. 2018 Collecting Feedback 0 34 Reports are not available as CSV to external colleagues JS Johannes Schilling 9 oct. 2018 Collecting Feedback 1 EL 7Y 15 Import articles from Google Drive/Docs YA Yuriy Andamasov 6 oct. 2018 Collecting Feedback 0 13 Sharing Tickets Across Deskpro Accounts YA Yuriy Andamasov 5 oct. 2018 Collecting Feedback 0 15 Agent permission report JV Jaime Valencia 5 oct. 2018 Collecting Feedback 0 17 Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat s sicaro 4 oct. 2018 Collecting Feedback 0 16 Add Persian characters support. Mm Mahdi malvandi 3 oct. 2018 Collecting Feedback 0 20 Notify agents more clearly when a new chat has been assigned to them via Round Robin LP Lynn Palumbo 2 oct. 2018 Collecting Feedback 0 20 Merged tickets should leave the order number of the merged ticket as a comment JC Jeremy Cunningham 28 sept. 2018 Collecting Feedback 1 JC 6Y 28 Update JIRA-logo M Mirjam 27 sept. 2018 Collecting Feedback 0 22 Reusing Attachments within Tickets KS Kim STRUELENS 27 sept. 2018 Collecting Feedback 1 TG 6Y 18 Numbered list in snippets JC Jeremy Cunningham 26 sept. 2018 Collecting Feedback 0 17 Add a setting to require users to provide a comment in the satisfaction survey AS Ahmad Sahrizal 14 sept. 2018 Collecting Feedback 0 25 Admin capability to delete agent IM groups LV Lauren V 14 sept. 2018 Collecting Feedback 1 LV 7Y 16 Differentiate language availability per brand K Koen 12 sept. 2018 Collecting Feedback 1 C 5Y 14 Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to GL George Lewis 6 sept. 2018 Collecting Feedback 0 21 Schedules MN Mark Niles 4 sept. 2018 Collecting Feedback 1 SH 5Y 20 Creating a snapshot of system setup and configuration on cloud JW James Wanless 29 août 2018 Collecting Feedback 0 17 Task handling improvements Zsolt Kiss 26 août 2018 Collecting Feedback 0 20 Download attachements in bulk Zsolt Kiss 26 août 2018 Collecting Feedback 0 15 Permissions checker tool to test what permissions are effective for different agents across different departments KR Keith Ritter 21 août 2018 Collecting Feedback 0 12 Possibility to have a drop down list with the opened tabs Zsolt Kiss 15 août 2018 Collecting Feedback 0 12 Add the ability to un-dock the Agent IM window RC Romanita Courson 14 août 2018 Collecting Feedback 0 22 Be able to apply a Macro when adding an Agent Note MS Masaki Sugiyama 14 août 2018 Collecting Feedback 0 10 Add "pause" and "reset" options when answering a ticket NH NL Hulshof 14 août 2018 Collecting Feedback 0 13 Display Knowledge Base articles articles in widget K Koen 10 août 2018 Collecting Feedback 0 15 Improve the display of drop-down custom fields in the mobile app SH Steve, Lam Hang 6 août 2018 Collecting Feedback 0 17 Trigger auto chat if: A Asa 5 août 2018 Collecting Feedback 0 17 Allow agents to filter all the nested custom field options in the top-level select box TG Tyler Gelzaines 3 août 2018 Collecting Feedback 0 20 Read-only custom fields GK Gerard Krol 3 août 2018 Collecting Feedback 1 MW 6Y 17 Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form. C Christoph 3 août 2018 Collecting Feedback 0 12 A setting that prohibits multiple display of tickets MS Masaki Sugiyama 1 août 2018 Collecting Feedback 1 PV 6Y 11 Add more filters to Agent Hours SH Steve, Lam Hang 1 août 2018 Collecting Feedback 0 15 is confirmed = uservalidated TM Thomas Menamparampan 31 juil. 2018 Collecting Feedback 0 20 Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface HG Hasan Hüseyin Gençer 25 juil. 2018 Collecting Feedback 1 HG 7Y 25 Allow me to import a users language preference from an Active Directory usersource to their CRM profile SH Steve, Lam Hang 25 juil. 2018 Collecting Feedback 0 17 Add ability to be able to quickly import Organization data by csv RC Romanita Courson 23 juil. 2018 Collecting Feedback 0 6 add 'organization changed' criteria to ticket triggers TD Thomas Dakan 23 juil. 2018 Collecting Feedback 0 15 Add ability to create internal/hidden departments K Koen 20 juil. 2018 Collecting Feedback 1 JG 6Y 27 Two Factor Authentication (DUO) TS Tom Schoen 17 juil. 2018 Collecting Feedback 1 C 5Y 36 Allow users to submit Ticket Satisfaction rating without logging into the User Portal RR Roberto Rodriguez 17 juil. 2018 Collecting Feedback 0 20 Follow Ups - Be able to set Urgency VS VDC Support 16 juil. 2018 Collecting Feedback 0 19 Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa) SW Samuel Waser 16 juil. 2018 Collecting Feedback 0 Page précédente1Page 1…12Page 1213Page 1314Page 1415Page actuelle16Page 1617Page 1718Page 18…25Page 25Page suivante
