Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Julkaistu: 4.4.2023
031.8.2023 -
Improve helpdesk performance with lots of tickets
Julkaistu: 19.6.2023
019.6.2023 -
What does marking a ticket as spam do?
Julkaistu: 20.6.2023
022.6.2023 -
How am I able to setup ticket assignment workflows?
Julkaistu: 22.6.2023
024.8.2023 -
Automatically increase urgency for tickets from Organization Managers
Julkaistu: 22.6.2023
031.8.2023 -
How can I remove links to Deskpro from email notifications?
Julkaistu: 24.8.2023
024.8.2023 -
Is time counted from when an SLA is applied?
Julkaistu: 10.2.2015
124.8.2023 -
How do I disable keyboard shortcuts?
Julkaistu: 30.6.2023
030.6.2023 -
How do I automatically assign agents to tickets they reply to using email?
Julkaistu: 30.6.2023
013.9.2023 -
How do I generate debug information for a ticket ?
Julkaistu: 20.7.2023
013.9.2023 -
How do I only display the Help Center Welcome Message to User's who are logged in?
Julkaistu: 21.7.2023
021.7.2023 -
I'm having trouble with agents not receiving SMS alerts
Julkaistu: 17.8.2023
017.8.2023 -
How can I make agents record a solution for each ticket?
Julkaistu: 24.8.2023
024.8.2023 -
I can't load the Help Center editor
Julkaistu: 17.8.2023
017.8.2023 -
How do I add a custom favicon to the Help Center?
Julkaistu: 24.8.2023
024.8.2023 -
How to Download a Process Log
Julkaistu: 29.8.2023
029.8.2023 -
Hide Option to Upload an Account Photo in Help Center
Julkaistu: 24.8.2023
024.8.2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Julkaistu: 13.9.2023
013.9.2023 -
How can I automatically respond to users to let them know our office is closed?
Julkaistu: 7.9.2023
07.9.2023 -
How do I prevent a specific agent being assigned tickets?
Julkaistu: 10.8.2023
010.8.2023 -
How can I change the name of the "Contact Us" tab?
Julkaistu: 30.8.2023
030.8.2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Julkaistu: 13.9.2023
013.9.2023 -
How do I customize my embedded contact form?
Julkaistu: 30.8.2023
030.8.2023 -
How Do I Convert A Normal User to An Agent?
Julkaistu: 1.8.2023
01.8.2023 -
How do I remove agent names in the 'From:' field of emails?
Julkaistu: 29.8.2023
029.8.2023 -
I'm having trouble with an error: "Email address already exists"
Julkaistu: 29.8.2023
029.8.2023 -
Can I change the title of the 'Department' field on the contact form?
Julkaistu: 14.11.2018
010.8.2023 -
I'm having trouble getting Jira-related triggers to work
Julkaistu: 10.8.2023
010.8.2023 -
How do I use ticket SLAs?
Julkaistu: 10.8.2023
010.8.2023 -
Ticket followers replying by email is going to the user not the agent
Julkaistu: 30.8.2023
030.8.2023 -
How can I show a list of Ticket Followers in an email notification?
Julkaistu: 10.8.2023
016.8.2023 -
Download ticket results as CSV
Julkaistu: 17.8.2023
017.8.2023 -
Creating Effective Custom New Ticket Contact Forms
Julkaistu: 10.2.2022
021.8.2023 -
What are the different interfaces in Deskpro?
Julkaistu: 17.8.2023
021.8.2023 -
What are the default triggers for?
Julkaistu: 22.1.2015
025.8.2023 -
How do I find the ID number of a Deskpro field or other item?
Julkaistu: 29.8.2023
029.8.2023 -
Why are some automatic Replies added as an Agent Note?
Julkaistu: 29.8.2023
029.8.2023 -
Overriding Messenger settings
Julkaistu: 30.8.2023
030.8.2023 -
How to display a ticket custom field in an email template or Help Center template
Julkaistu: 30.8.2023
031.8.2023 -
Gmail/Google Apps "modern security standards" email error
Julkaistu: 31.8.2023
031.8.2023 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Julkaistu: 13.1.2015
01.9.2023 -
Can I use Active Directory to sign in my agents?
Julkaistu: 8.9.2023
08.9.2023 -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
Julkaistu: 11.9.2023
011.9.2023 -
How to inspect AJAX requests with Chrome tools
Julkaistu: 11.9.2023
011.9.2023 -
JIRA integration app
Julkaistu: 12.9.2023
012.9.2023 -
Using the Deskpro API browser
Julkaistu: 13.9.2023
013.9.2023 -
How can I best manage Out of Office Agent accounts?
Julkaistu: 13.9.2023
06.10.2023 -
How does Deskpro match email replies to their proper tickets?
Julkaistu: 13.9.2023
013.9.2023 -
How do I change the fields on the ticket form?
Julkaistu: 19.9.2023
019.9.2023 -
Can I import data from other systems or helpdesks?
Julkaistu: 19.9.2023
020.9.2023