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Using Deskpro

Admin (171)

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Agent (48)

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Sysadmin (8)

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End-Users (2)

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I'm having trouble with outgoing email

Ben Henley

Jun 30, 2023
How do I send a different auto-reply to new users?

Ben Henley

Aug 16, 2023
What are Deskpro security best practices?

Ben Henley

Apr 17, 2018
How can I use the JIRA integration?

Ben Henley

Aug 16, 2023
I'm having trouble with emails sent via eBay not linking to original tickets

Ben Henley

Aug 16, 2023
Can I import the tickets and other information from my legacy helpdesk?

Ben Henley

Oct 6, 2023
How do I install the 'Resolve User Hostnames' app

Ben Henley

May 14, 2018
I'm having trouble getting embedded videos to work correctly

Ben Henley

Aug 16, 2023
I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Ben Henley

Aug 16, 2023
How do I embed individual knowledgebase articles in an external app or site?

Ben Henley

Aug 16, 2023
How do I install the chat widget in Shopify?

Lauren Cumming

Aug 16, 2023
How do I install the chat widget in Drupal?

Lauren Cumming

Aug 16, 2023
How do I install the chat widget in Joomla?

Lauren Cumming

Aug 16, 2023
How do I install the chat widget in Magento?

Lauren Cumming

Aug 16, 2023
How can I manage validation and decryption of S/MIME encoded emails?

Julien Ducro

Mar 14, 2018
What do I do if I need a specific feature?

Chris Padfield

Aug 1, 2023
I'm having trouble with an error: "Connection timed out" whilst upgrading

Christopher Nadeau

Aug 16, 2023
How long are outgoing emails retained for in cloud accounts?

Benedict Sycamore

Feb 10, 2022
QR Code for Mobile App

Emily Booth

Dec 10, 2018
How can I set different styling for emails across different brands?

Grace Howlett

Feb 14, 2019
Why are some automatic Replies added as an internal Note?

Emily Booth

Aug 29, 2023
Creating Deskpro Tickets using Google Calendar and Zapier

Matthew Wray

Nov 29, 2022
Sending SMS updates to users using Zapier and Twilio

Matthew Wray

Aug 21, 2024
Event Codes

Emily Booth

Aug 21, 2024
Posting updates to Microsoft Teams

Matthew Wray

Nov 24, 2023
I'm having trouble with an error: "550 Unable to relay"

Ben Henley

Sep 8, 2023
I'm having trouble with text formatting

Ben Henley

Aug 16, 2023
I'm having trouble with some tickets ending up in random departments

Ben Henley

Jan 9, 2024
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux

Ben Henley

Aug 16, 2023
How do I bill users or record time spent on support?

Ben Henley

Aug 16, 2023
Can I use LDAP to sign in my agents?

Ben Henley

Aug 16, 2023
How can I reply to user tickets by email?

Ben Henley

Sep 13, 2023
Which version of Deskpro am I using?

Lewis Stonier

May 10, 2023
Outbound IP addresses for Deskpro Cloud

Felipe Bessa Coelho

Jun 20, 2023
How does user auto-response flood protection function?

Chynah Hayde

Jun 22, 2023
Deskpro Performance on Low-Spec Devices

Jake Biddell

Aug 31, 2023
How do I automatically separate email that's forwarded into a single inbox?

Sean Kerwin

Sep 13, 2023
How can I improve email previews for certain mobile email apps?

James Godwin

Aug 29, 2023
How do I filter users from an authentication source?

James Godwin

Aug 29, 2023
How does Deskpro determine the sender of an email?

Manu Marquez

Aug 30, 2023
I'm having trouble with the Start Chat button

Nabeel Zahid

Aug 30, 2023
Using the Deskpro API browser

Lewis O'Connor

Sep 13, 2023
Why does my helpdesk reject replies to a resolved ticket?

Ben Henley

Sep 19, 2023
Deskpro for IT Teams

Grace Howlett

Sep 20, 2023
Creating Triggers for Auto-Triaging Tickets in Deskpro based on keywords

Kim

Jul 26, 2024
iCal Sync for News on Deskpro Help Center

Kim

Aug 1, 2024
Updating Text on the Contact Us Page

Kim

Aug 19, 2024
Help Center Editing - Embedding Code into your Help Center Page

Kim

Aug 20, 2024
Setting Up an Escalation to Restrict Agent Access to Archived Tickets

Kim

Aug 22, 2024
Customizing Article Templates: A Guide to Hiding Author and Update Information

Kim

Aug 29, 2024