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Admin (170)

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Agent (48)

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Sysadmin (8)

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End-Users (2)

View all articles in End-Users

I'm having trouble with outgoing email

Ben Henley

Published: Jul 31, 2014

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Jun 30, 2023
How do I send a different auto-reply to new users?

Ben Henley

Published: Sep 9, 2014

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Aug 16, 2023
What are Deskpro security best practices?

Ben Henley

Published: Sep 8, 2014

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Apr 17, 2018
How can I use the JIRA integration?

Ben Henley

Published: Dec 22, 2014

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Aug 16, 2023
I'm having trouble with emails sent via eBay not linking to original tickets

Ben Henley

Published: Dec 22, 2014

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Aug 16, 2023
Can I import the tickets and other information from my legacy helpdesk?

Ben Henley

Published: Jan 26, 2015

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Oct 6, 2023
How do I install the 'Resolve User Hostnames' app

Ben Henley

Published: Jan 30, 2015

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May 14, 2018
I'm having trouble getting embedded videos to work correctly

Ben Henley

Published: Feb 9, 2015

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Aug 16, 2023
I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Ben Henley

Published: Apr 4, 2016

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Aug 16, 2023
How do I embed individual knowledgebase articles in an external app or site?

Ben Henley

Published: May 4, 2016

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Aug 16, 2023
How do I install the chat widget in Shopify?

Lauren Cumming

Published: Jun 22, 2016

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Aug 16, 2023
How do I install the chat widget in Drupal?

Lauren Cumming

Published: Jun 22, 2016

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Aug 16, 2023
How do I install the chat widget in Joomla?

Lauren Cumming

Published: Jun 22, 2016

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Aug 16, 2023
How do I install the chat widget in Magento?

Lauren Cumming

Published: Jun 22, 2016

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Aug 16, 2023
How can I manage validation and decryption of S/MIME encoded emails?

Julien Ducro

Published: Mar 13, 2017

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Mar 14, 2018
What do I do if I need a specific feature?

Chris Padfield

Published: Apr 19, 2017

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Aug 1, 2023
I'm having trouble with an error: "Connection timed out" whilst upgrading

Christopher Nadeau

Published: Feb 22, 2018

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Aug 16, 2023
How long are outgoing emails retained for in cloud accounts?

Benedict Sycamore

Published: May 9, 2018

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Feb 10, 2022
QR Code for Mobile App

Emily Booth

Published: Dec 10, 2018

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Dec 10, 2018
How can I set different styling for emails across different brands?

Grace Howlett

Published: Feb 14, 2019

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Feb 14, 2019
How can I have different signatures in emails for tickets across different brands?

Grace Howlett

Published: Feb 14, 2019

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Aug 21, 2024
Why are some automatic Replies added as an internal Note?

Emily Booth

Published: Mar 21, 2019

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Aug 29, 2023
Creating Deskpro Tickets using Google Calendar and Zapier

Matthew Wray

Published: Oct 14, 2019

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Nov 29, 2022
Sending SMS updates to users using Zapier and Twilio

Matthew Wray

Published: Oct 29, 2019

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Aug 21, 2024
Event Codes

Emily Booth

Published: Mar 24, 2020

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Aug 21, 2024
Posting updates to Microsoft Teams

Matthew Wray

Published: Nov 24, 2023

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Nov 24, 2023
I'm having trouble with an error: "550 Unable to relay"

Ben Henley

Published: May 29, 2014

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Sep 8, 2023
I'm having trouble with text formatting

Ben Henley

Published: Jun 26, 2014

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Aug 16, 2023
I'm having trouble with some tickets ending up in random departments

Ben Henley

Published: Jul 30, 2014

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Jan 9, 2024
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux

Ben Henley

Published: Aug 14, 2014

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Aug 16, 2023
How do I bill users or record time spent on support?

Ben Henley

Published: Sep 2, 2014

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Aug 16, 2023
Can I use LDAP to sign in my agents?

Ben Henley

Published: Sep 9, 2014

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Aug 16, 2023
How can I reply to user tickets by email?

Ben Henley

Published: Sep 10, 2014

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Sep 13, 2023
Which version of Deskpro am I using?

Lewis Stonier

Published: Apr 27, 2023

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May 10, 2023
Outbound IP addresses for Deskpro Cloud

Felipe Bessa Coelho

Published: Jun 20, 2023

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Jun 20, 2023
How does user auto-response flood protection function?

Chynah Hayde

Published: Jun 22, 2023

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Jun 22, 2023
Deskpro Performance on Low-Spec Devices

Jake Biddell

Published: Aug 31, 2023

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Aug 31, 2023
How do I automatically separate email that's forwarded into a single inbox?

Sean Kerwin

Published: Sep 13, 2023

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Sep 13, 2023
How can I improve email previews for certain mobile email apps?

James Godwin

Published: Aug 29, 2023

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Aug 29, 2023
How do I filter users from an authentication source?

James Godwin

Published: Aug 29, 2023

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Aug 29, 2023
How does Deskpro determine the sender of an email?

Manu Marquez

Published: Aug 30, 2023

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Aug 30, 2023
I'm having trouble with the Start Chat button

Nabeel Zahid

Published: Aug 30, 2023

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Aug 30, 2023
Using the Deskpro API browser

Lewis O'Connor

Published: Sep 13, 2023

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Sep 13, 2023
Why does my helpdesk reject replies to a resolved ticket?

Ben Henley

Published: Sep 19, 2023

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Sep 19, 2023
Deskpro for IT Teams

Grace Howlett

Published: Dec 7, 2018

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Sep 20, 2023
Creating Triggers for Auto-Triaging Tickets in Deskpro based on keywords

Kim Triel

Published: Jul 26, 2024

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Jul 26, 2024
iCal Sync for News on Deskpro Help Center

Kim Triel

Published: Aug 1, 2024

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Aug 1, 2024
Updating Text on the Contact Us Page

Kim Triel

Published: Aug 19, 2024

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Aug 19, 2024
Help Center Editing - Embedding Code into your Help Center Page

Kim Triel

Published: Aug 20, 2024

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Aug 20, 2024
Setting Up an Escalation to Restrict Agent Access to Archived Tickets

Kim Triel

Published: Aug 22, 2024

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Aug 22, 2024