Deskpro Support

Contact Us

Configuration

How do I customize the text that appears on my Help Center?

Cecilia Sam

Aug 17, 2023
How do I change the logo on the agent login screen?

Alexandra Mead

Aug 17, 2023
I'm having trouble with some forwarded emails not showing in the interface.

Chynah Hayde

Aug 29, 2023
What does the error: "Error with your forwarded email" mean?

Chynah Hayde

Aug 24, 2023
How do I set up an Outlook account as a ticket account for Cloud?

Ben Henley

Aug 18, 2023
How do I make guides or knowledgebase articles only visible to agents?

James Godwin

Aug 24, 2023
I'm having trouble with being redirected to the wrong helpdesk address

James Godwin

Aug 24, 2023
How do I delete all my test tickets?

Simon Paulger

Aug 30, 2023
Ticket counts displaying incorrectly after using Reset Helpdesk feature

Ben Henley

Sep 11, 2023
Change the name of the Contact Us tab

Thomas Rolfe

Sep 13, 2023
CAPTCHAs not accepting correct responses

Chynah Hayde

Oct 3, 2023
How do I create and translate a custom phrase?

Hannah Scott

Oct 3, 2023
Why do all users seem to have the same IP address?

Phil Rigby

Oct 19, 2023
How Deskpro uses POP3

Phil Rigby

Oct 19, 2023
Translating your Messenger Widget

Lara Proud

Jan 9, 2024
How does Deskpro handle emails?

Phil Rigby

Aug 15, 2024
Understanding Deskpro's Agent & User Permissions

Alesia Burvin

Oct 1, 2024