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Triggers (5)

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How can I receive text alerts with ticket information?

John Davison

Aug 17, 2023
What are Escalations?

Christopher Nadeau

Aug 17, 2023
Automatically add Tasks to Tickets with Triggers

Lara Proud

Aug 31, 2023
Creating Shift Patterns in your Helpdesk

Lara Proud

Oct 12, 2023
How can I send different auto-responses dependent on email addresses?

Chynah Hayde

Aug 24, 2023
How can I set different SLA response times for weekdays and weekends?

James Godwin

Aug 24, 2023
I'm having trouble with duplicate actions from a custom trigger

David Anjonrin-Ohu

Aug 29, 2023
How do I use a generic From: name for agent email notifications?

James Godwin

Aug 29, 2023
Can I track Service Level Agreements in Deskpro?

Nabeel Zahid

Aug 30, 2023
How does a Round Robin start assigning Tickets?

Nabeel Zahid

Aug 30, 2023
How can I send an SLA update to Slack?

Chynah Hayde

Aug 31, 2023
Changing the order of messages on a ticket

Lara Proud

Aug 31, 2023
How do I stop bounces and Out of Office messages being turned into tickets?

Matthew Wray

Aug 31, 2023
How do I follow up automatically when a user stops replying?

Eloise Rea

Sep 7, 2023
Why does my 1 day SLA have a failure date 3 days away?

Dan Baker

Sep 7, 2023
Can Deskpro send SMS text notifications?

Kimberley Wilson

Sep 15, 2023
Can I show the Satisfaction survey only for tickets in a certain department?

Felipe Bessa Coelho

Sep 14, 2023
How do I set up a Round Robin for Ticket Assignment?

Lara Proud

Sep 15, 2023
How do I prevent satisfaction survey requests being sent to particular users?

Paul Davies

Sep 15, 2023
How can I run a trigger for a specific Organization?

Hannah Scott

Sep 19, 2023
Increasing the priority of tickets when emails are marked with High Importance

Matthew Wray

Jan 9, 2024
Setting Up an Escalation for Data Retention in Deskpro

Kim Triel

Aug 1, 2024