Channels
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Adding an Agent as a CC on an Email creates a Ticket
Published: Jun 8, 2023
0Sep 7, 2023 -
How do I enable logging for outgoing email?
Published: Mar 7, 2013
0Sep 7, 2023 -
I'm having trouble with replies being created as new tickets
Published: Jun 16, 2023
0Sep 7, 2023 -
Can I run an Email-only helpdesk?
Published: Jun 16, 2023
0Sep 7, 2023 -
How do I add an organization-wide email signature?
Published: Sep 8, 2023
0Sep 8, 2023 -
Creating brand-specific Email Templates
Published: Oct 19, 2023
0Oct 19, 2023 -
How do I include ticket account addresses in emails?
Published: Sep 8, 2023
0Sep 8, 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: Sep 11, 2023
0Sep 11, 2023 -
Exchange not displaying the correct 'From:' field
Published: Sep 11, 2023
0Sep 11, 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Published: Sep 11, 2023
0Sep 11, 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Published: Sep 11, 2023
0Sep 11, 2023 -
Can I keep my existing support email address?
Published: Sep 13, 2023
0Sep 13, 2023 -
I'm having trouble with incoming emails not being turned into tickets
Published: Sep 13, 2023
0Sep 13, 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Published: Sep 13, 2023
0Sep 13, 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Published: Sep 13, 2023
0Sep 13, 2023 -
How do I set up an email account for outgoing messages only?
Published: Sep 15, 2023
0Sep 15, 2023 -
How do I create a custom button for my chat widget?
Published: Sep 20, 2023
0Sep 20, 2023 -
Messenger Widget Options
Published: Sep 20, 2023
0Sep 20, 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Published: Sep 27, 2023
0Oct 3, 2023 -
How can I switch email clients whilst using Deskpro?
Published: Sep 27, 2023
0Sep 27, 2023 -
What is the difference between Microsoft OWA and EWS?
Published: Nov 13, 2018
0Oct 6, 2023 -
Why can't users or agents use email addresses that are also ticket accounts?
Published: Mar 27, 2013
1Jan 9, 2024 -
Translating your Messenger Widget
Published: Mar 31, 2023
0Jan 9, 2024 -
How do I show users which agents are following their tickets?
Published: May 30, 2014
0Jan 9, 2024 -
Why can't some users see my messenger widget?
Published: Sep 13, 2023
0Jan 9, 2024 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Published: Jan 24, 2023
0Jan 9, 2024 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: Mar 14, 2014
0Jan 24, 2024 -
Switching from WhatsApp Twilio to WhatsApp Direct
Published: Jan 31, 2024
0Feb 1, 2024 -
Banned WhatsApp Business Accounts
Published: Feb 27, 2024
0Feb 27, 2024