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Help Center
Knowledgebase
Using Deskpro
Admin
Ticket Structure
Ticket Structure
How do I set up a new user registration form?
Manu Marquez
Sep 8, 2023
How do I set a default department for tickets submitted via the Help Center?
Cecilia Sam
Aug 17, 2023
How can I have two teams of Agents who can’t see each other’s Tickets?
Alexandra Mead
Aug 17, 2023
How do I add Custom User Fields to Ticket Forms?
Alesia Burvin
Sep 8, 2023
What is Ticket Archiving and why should I use it?
Lara Proud
Sep 7, 2023
Why can't I add custom ticket statuses?
Chynah Hayde
Sep 7, 2023
How do I follow up automatically when a user stops replying?
Eloise Rea
Sep 7, 2023
How can I make a department visible to agents only?
Simon Paulger
Sep 7, 2023
How do I make a reusable checklist of things to do within a ticket?
Felipe Bessa Coelho
Oct 3, 2023
Creating an Impact, Urgency and Priority matrix
James Godwin
Jan 9, 2024