How do I remove the Messenger Widget from the Help Center but keep for other sites? - Knowledgebase / Using Deskpro / Admin / Help Center - Deskpro Support

How do I remove the Messenger Widget from the Help Center but keep for other sites?

Last updated: Aug 17, 2023 by Lara Proud

You can remove the chat widget from the Help Center, but keep it on other sites you have embedded in on by editing the Help Center Templates.

In Admin, go to Help Center > Help Center Design, scroll down to the Template Editor section, and select Open Template Editor

At the top of the template editor, select and edit the body-include.html template inside Internal.

At the bottom of the template you'll see a section you will see the following line:

Simply remove this line of code and press Save. Make sure to press 'Save' in the main editor to ensure the widget is removed.

Note

If you wanted to disable chat everywhere, you could disable it from Admin > Channels > Chat > Messenger Setup and then turn off the Messenger widget by clicking on the toggle.

That would disable chat on the Help Center and on any websites where you had embedded the Chat Widget. The advantage of the method explained in this article is that it removes chat from the Help Center only.

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