Deskpro Legacy
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Can one user from an organization see all that organization's tickets?
Publicado: 4 jun 2015
029 ago 2023 -
How do I link tickets to community topics?
Publicado: 19 mar 2018
030 jun 2023 -
How do I notify a user when their ticket is assigned?
Publicado: 13 sept 2023
013 sept 2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Publicado: 10 jun 2014
031 ago 2023 -
How do I convert a normal user to an agent?
Publicado: 11 jun 2014
031 ago 2023 -
How do I generate debug information for a ticket?
Publicado: 18 jul 2013
013 sept 2023 -
Can tickets be put on hold?
Publicado: 18 nov 2001
08 sept 2023 -
How can I see which tickets have been resolved by only one agent?
Publicado: 9 may 2018
01 ago 2023 -
How can I strip HTML from message content in my report?
Publicado: 13 oct 2015
031 ago 2023 -
Changing the size of the navigation buttons
Publicado: 4 oct 2016
131 ago 2023 -
How do I find the ID number of a Deskpro field or other item?
Publicado: 13 oct 2015
031 ago 2023 -
How can I specify a sub-status in stats?
Publicado: 19 mar 2019
031 ago 2023 -
Querying Custom Fields
Publicado: 24 jun 2019
031 ago 2023 -
I'm having trouble making a custom report retrieve phone numbers
Publicado: 13 oct 2015
031 ago 2023 -
Unified login with JSON Web Token standard
Publicado: 14 nov 2014
031 ago 2023 -
I'm having trouble with the subject of reminder emails
Publicado: 2 nov 2015
031 ago 2023 -
Is there a way to CC: someone into a ticket?
Publicado: 23 sept 2014
031 ago 2023 -
I don't want to show the author for Knowledgebase articles
Publicado: 12 feb 2016
131 ago 2023 -
I don't want to show the author of Knowledgebase articles
Publicado: 17 oct 2016
031 ago 2023 -
How do I prevent a specific agent being assigned tickets?
Publicado: 2 mar 2017
031 ago 2023 -
How do I create a welcome message for my portal?
Publicado: 8 ago 2016
031 ago 2023 -
How do I change the welcome message for different usergroups?
Publicado: 26 ago 2016
031 ago 2023 -
What are the cookies that Deskpro uses?
Publicado: 5 sept 2018
031 ago 2023 -
How do I make tasks visible to certain agents, teams or departments?
Publicado: 11 may 2018
031 ago 2023 -
I'm having trouble getting JIRA-related triggers to work
Publicado: 7 ene 2015
031 ago 2023 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Publicado: 2 jun 2014
031 ago 2023 -
How can my users view & manage their tickets within the portal?
Publicado: 28 feb 2019
031 ago 2023 -
8. Create your first knowledgebase article
Publicado: 17 ago 2023
019 sept 2023 -
How can I export my tickets?
Publicado: 7 may 2015
031 ago 2023 -
Removing 'Change Password' from the User Profile
Publicado: 16 nov 2016
031 ago 2023 -
The Portal Editor won't load
Publicado: 22 jul 2015
031 ago 2023 -
How do I set a default department for tickets submitted via the user portal?
Publicado: 8 ago 2016
031 ago 2023 -
How do I customize the text that appears on my portal?
Publicado: 9 sept 2014
031 ago 2023 -
I'm having trouble with agents not receiving SMS alerts
Publicado: 5 sept 2014
031 ago 2023 -
What are the different interfaces within Deskpro?
Publicado: 8 sept 2014
031 ago 2023 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Publicado: 30 may 2014
031 ago 2023 -
How do I change the logo on the agent login screen?
Publicado: 10 jun 2015
031 ago 2023 -
How do I remove chat from the user portal but offer chat on a different site?
Publicado: 18 ago 2016
031 ago 2023 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Publicado: 29 jul 2014
031 ago 2023 -
I'm having trouble with an error: "Error with your forwarded email"
Publicado: 5 nov 2012
031 ago 2023 -
Can I send SLA notifications to a Slack channel?
Publicado: 4 oct 2019
031 ago 2023 -
Adding tasks to tickets with triggers
Publicado: 15 oct 2019
031 ago 2023 -
Adding a background image to the user portal
Publicado: 1 nov 2016
031 ago 2023 -
How do I add a custom favicon to the user portal?
Publicado: 16 nov 2016
031 ago 2023 -
How can I make agents record a solution for each ticket?
Publicado: 13 oct 2015
031 ago 2023 -
How do I make guides or knowledgebase articles only visible to agents?
Publicado: 5 abr 2018
024 ago 2023 -
I'm having trouble with being redirected to the wrong helpdesk address
Publicado: 4 may 2016
024 ago 2023 -
How can I set different SLA response times for weekdays and weekends?
Publicado: 13 ene 2015
024 ago 2023 -
Why can't I add a custom ticket status?
Publicado: 22 may 2014
07 sept 2023 -
Hide Option to Upload Image
Publicado: 7 dic 2018
024 ago 2023