Pasar al contenido principal

How do I make clear in email notifications to agent followers that they don't need to respond? - Base de conocimiento / Using Deskpro - Deskpro Support

How do I make clear in email notifications to agent followers that they don't need to respond?

Lista de autores

Question:

In the email notification sent to agent, I would like to make it clear to agents who have been added as followers that they have not been assigned the ticket directly, so don't have to answer the email. Can I show a list of followers in an agent email?

Answer:

Yes, you can edit the email notification templates to show a list of followers. For example:

Followers:<br/>
{% for agent in ticket.getAgentParticipants() %}
- {{ agent.display_name }} ({{ agent.primary_email.email }})<br/>
{% endfor %}

You'd need to add this code to the templates for all the agent notifications where you want followers to be shown.

 

De ayuda Poco útil

43 de 72 personas considera que esta página es útil

Nuevo comentario

Por favor, inicia sesión o regístrate para enviar un comentario.

¿Necesitas que te recordemos la contraseña?