Deskpro Legacy
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I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Publicado: 18 dic 2014
011 sept 2023 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Publicado: 11 ago 2014
011 sept 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Publicado: 28 oct 2014
011 sept 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Publicado: 28 oct 2014
011 sept 2023 -
How can I connect Deskpro to other apps that aren't yet integrated?
Publicado: 6 jun 2018
012 sept 2023 -
How do I manually run the email processing command?
Publicado: 9 abr 2013
013 sept 2023 -
Using an Office365 Email Account for Cloud
Publicado: 29 sept 2020
012 sept 2023 -
How do I limit agent access to tickets by department?
Publicado: 12 ago 2014
112 sept 2023 -
Change the name of the Contact Us tab
Publicado: 9 feb 2015
013 sept 2023 -
I'm having trouble with incoming emails not being turned into tickets
Publicado: 29 jul 2014
013 sept 2023 -
Using the Deskpro API browser
Publicado: 6 nov 2014
013 sept 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Publicado: 2 jun 2015
013 sept 2023 -
I'm having trouble forwarding individual ticket messages to email
Publicado: 8 oct 2014
013 sept 2023 -
How does Deskpro match email replies to their proper tickets?
Publicado: 26 jul 2018
013 sept 2023 -
Can I keep my existing support email address?
Publicado: 23 sept 2014
013 sept 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Publicado: 16 sept 2014
013 sept 2023 -
I'm having trouble with resolved tickets creating new tickets when users reply
Publicado: 10 nov 2014
013 sept 2023 -
I'm having trouble with my portal chat tab
Publicado: 9 jul 2014
013 sept 2023 -
How can I make knowledgebase articles visible to specific users only?
Publicado: 13 nov 2014
213 sept 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Publicado: 16 sept 2014
013 sept 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Publicado: 15 nov 2021
013 sept 2023 -
Show text on the portal only to a certain usergroup
Publicado: 4 jun 2015
013 sept 2023 -
How do I automatically email users when their ticket has been assigned?
Publicado: 8 sept 2014
013 sept 2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Publicado: 29 jun 2015
014 sept 2023 -
How do I set up round robin ticket assignment?
Publicado: 10 sept 2014
315 sept 2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Publicado: 5 jun 2018
015 sept 2023 -
How do I set up an email account for outgoing messages only?
Publicado: 3 jun 2014
015 sept 2023 -
How can I send automatic SMS notifications to agents?
Publicado: 5 sept 2014
015 sept 2023 -
How can I use Deskpro Mobile?
Publicado: 15 sept 2023
215 sept 2023 -
How can I enable WiActs Single Sign-On?
Publicado: 16 mar 2016
019 sept 2023 -
How do I change the fields on the ticket form?
Publicado: 16 sept 2014
019 sept 2023 -
Can I import data from other systems or helpdesks?
Publicado: 24 oct 2012
020 sept 2023 -
How do I create a custom button for my chat widget?
Publicado: 22 abr 2013
020 sept 2023 -
Messenger Widget Options
Publicado: 15 jul 2020
020 sept 2023 -
I'm having trouble with an error: "Failure 0x51"
Publicado: 29 jul 2015
025 sept 2023 -
How do I translate a custom phrase?
Publicado: 29 ene 2015
025 sept 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Publicado: 22 jun 2015
027 sept 2023 -
How can I switch email clients whilst using Deskpro?
Publicado: 16 sept 2016
027 sept 2023 -
How do I pre-fill ticket form fields automatically for certain users?
Publicado: 8 may 2018
027 sept 2023 -
How to create a report showing the impact of failed SLAs on Ticket satisfaction
Publicado: 10 jul 2018
027 sept 2023 -
I'm having trouble adding agent names to the body of user notification emails
Publicado: 7 ene 2015
027 sept 2023 -
How can I set up a new brand?
Publicado: 5 ene 2017
027 sept 2023 -
Reports : DPQL Reference
Publicado: 22 mar 2018
027 sept 2023 -
I'm having trouble disabling HTTPS
Publicado: 9 dic 2015
03 oct 2023 -
How do I make a reusable checklist of things to do within a ticket?
Publicado: 16 oct 2015
03 oct 2023 -
How can I best manage out-of-office agents accounts?
Publicado: 1 abr 2015
06 oct 2023 -
What ports do I need open for Deskpro?
Publicado: 19 oct 2023
019 oct 2023 -
Using an opcode cache (OPCache, APC or WinCache)
Publicado: 5 dic 2012
226 oct 2023 -
What are some Deskpro productivity tips for agents?
Publicado: 28 oct 2014
09 ene 2024 -
Creating an Impact, Urgency and Priority matrix
Publicado: 24 mar 2021
09 ene 2024