Deskpro Legacy
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How do I update my portal to the latest version?
Publicado: 27 may 2016
016 ago 2023 -
How do I install the Messenger widget in Wordpress?
Publicado: 22 jun 2016
025 may 2023 -
How can I further customize my chat widget?
Publicado: 22 jun 2016
016 ago 2023 -
How can I receive text alerts populated with ticket information?
Publicado: 5 jun 2018
031 ago 2023 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Publicado: 4 dic 2018
025 may 2023 -
Updating to the New Email Templates Editor
Publicado: 24 mar 2020
025 may 2023 -
Updating to the Help Center Theme
Publicado: 15 jun 2020
025 may 2023 -
Automatic update from the legacy Portal theme to the Help Center theme
Publicado: 19 ago 2020
025 may 2023 -
Why does cc'ing an agent on a ticket email create extra ticket?
Publicado: 26 jun 2014
031 ago 2023 -
Why aren't Community Channels showing up on my portal?
Publicado: 11 jun 2014
031 ago 2023 -
I'm having trouble changing the order of messages displayed on a ticket
Publicado: 13 jun 2014
031 ago 2023 -
I'm having trouble receiving notification emails when I create a ticket
Publicado: 26 jun 2014
031 ago 2023 -
What is the difference between labels and search terms in knowledgebase articles?
Publicado: 26 jun 2014
031 ago 2023 -
How do I resize the panes of the agent interface?
Publicado: 27 jun 2014
031 ago 2023 -
Why is some of my agent interface missing?
Publicado: 26 jun 2014
031 ago 2023 -
Can I change the color of the ticket reply/note box?
Publicado: 14 feb 2020
031 ago 2023 -
Why can't I see flags?
Publicado: 28 jul 2014
131 ago 2023 -
How can I keep up to date with changes in Deskpro?
Publicado: 10 sept 2014
031 ago 2023 -
Is there a Deskpro smartphone app?
Publicado: 11 sept 2014
231 ago 2023 -
I'm having trouble with Active Directory authentication
Publicado: 24 oct 2012
031 ago 2023 -
How do I view the raw email source for a ticket message?
Publicado: 13 feb 2013
031 ago 2023 -
How do I nominate users to manage an organization's tickets?
Publicado: 16 nov 2012
031 ago 2023 -
Can I use a custom domain name for the portal?
Publicado: 16 ago 2012
031 ago 2023 -
How do I use variables in snippets, messages and webhook actions?
Publicado: 11 dic 2012
431 ago 2023 -
How can agents communicate with each other within Deskpro?
Publicado: 10 sept 2014
031 ago 2023 -
How can I run an email-only helpdesk?
Publicado: 26 jun 2014
031 ago 2023 -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Publicado: 10 sept 2014
031 ago 2023 -
What are archived tickets and why should I use archiving?
Publicado: 10 sept 2014
031 ago 2023 -
Which web browsers does Deskpro support?
Publicado: 10 sept 2014
031 ago 2023 -
I'm having trouble with replies not being added to the correct tickets
Publicado: 20 feb 2013
031 ago 2023 -
I'm having trouble with images not displaying correctly in emails or articles
Publicado: 29 may 2014
031 ago 2023 -
Does Deskpro support multiple languages?
Publicado: 8 sept 2014
131 ago 2023 -
Why are agent notes being included in email threads?
Publicado: 12 ene 2015
031 ago 2023 -
How do I best link to other portal content from guide topics?
Publicado: 31 may 2018
031 ago 2023 -
How do I link to an individual ticket?
Publicado: 13 oct 2015
131 ago 2023 -
What does marking a ticket as spam do?
Publicado: 26 jun 2015
031 ago 2023 -
Can I BCC: someone into a ticket thread?
Publicado: 23 sept 2014
031 ago 2023 -
How can I set up ticket assignment workflows?
Publicado: 19 may 2014
031 ago 2023 -
How do I add information to a ticket without emailing the user?
Publicado: 16 sept 2014
031 ago 2023 -
How does user auto-response flood protection work?
Publicado: 14 ago 2014
031 ago 2023 -
Sending different auto-responses based on email address
Publicado: 20 may 2014
031 ago 2023 -
How do I use drag and drop ticket attachments?
Publicado: 2 sept 2014
031 ago 2023 -
How do I automatically increase ticket urgency on tickets from organization managers?
Publicado: 8 sept 2014
031 ago 2023 -
How do I use the filter pane?
Publicado: 28 ago 2014
031 ago 2023 -
I'm having trouble with the agent interface displaying old tickets and notifications
Publicado: 24 may 2016
031 ago 2023 -
How do I remove links to Deskpro from email notifications?
Publicado: 19 may 2014
031 ago 2023 -
How can I change the format and display of date and time?
Publicado: 25 abr 2014
031 ago 2023 -
How do I assign multiple tickets to one user from another?
Publicado: 28 may 2014
031 ago 2023 -
Who gets my message when I reply to an email notification as an agent?
Publicado: 20 jul 2015
024 ago 2023 -
How do I disable keyboard shortcuts?
Publicado: 25 jun 2015
031 ago 2023