Deskpro Legacy
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How long can User open a Resolved ticket
Publicado: 15 abr 2019
024 ago 2023 -
API: Setting contact data
Publicado: 29 ago 2023
029 ago 2023 -
Deskpro API usage examples
Publicado: 10 sept 2014
029 ago 2023 -
I'm having trouble with duplicate actions from a custom trigger
Publicado: 8 sept 2014
029 ago 2023 -
Can I use Deskpro automation for integration with JIRA?
Publicado: 22 dic 2014
029 ago 2023 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Publicado: 26 ene 2015
029 ago 2023 -
How to Download a Process Log
Publicado: 11 feb 2019
029 ago 2023 -
How do I stop agent names appearing in the 'From:' field of emails?
Publicado: 26 ene 2015
029 ago 2023 -
Change welcome message based on usergroup
Publicado: 3 ene 2013
029 ago 2023 -
How can I add translations for the Welcome Message on the Portal?
Publicado: 19 dic 2019
029 ago 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Publicado: 29 jun 2015
029 ago 2023 -
I'm having trouble with an error: "The email address is already in use"
Publicado: 6 ene 2016
029 ago 2023 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Publicado: 12 abr 2016
029 ago 2023 -
How can I improve email previews for certain mobile email apps?
Publicado: 24 jul 2015
029 ago 2023 -
How do I filter users from an authentication source?
Publicado: 22 sept 2015
029 ago 2023 -
How do I generate a report that doesn't include tickets created on the weekend?
Publicado: 8 may 2018
029 ago 2023 -
How do I add an organization-wide email signature?
Publicado: 24 may 2018
029 ago 2023 -
Overriding Messenger settings
Publicado: 15 jul 2020
031 ago 2023 -
How to display a ticket custom field in an email template or portal template
Publicado: 16 jul 2015
031 ago 2023 -
How can I change the name of the "Contact Us" tab?
Publicado: 16 nov 2016
030 ago 2023 -
Number of tickets created this year month by month compared to last year
Publicado: 20 jul 2021
030 ago 2023 -
I'm having trouble with the Start Chat button
Publicado: 10 mar 2016
030 ago 2023 -
Can I track a Service Level Agreement within Deskpro?
Publicado: 10 sept 2014
030 ago 2023 -
I'm having trouble with the round robin working properly
Publicado: 18 jun 2015
030 ago 2023 -
How do I restrict access to parts of my portal?
Publicado: 29 may 2014
030 ago 2023 -
Ticket followers replying by email is going to the user not the agent
Publicado: 3 jun 2014
030 ago 2023 -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Publicado: 26 jul 2023
030 ago 2023 -
How do I delete all my test tickets?
Publicado: 15 jun 2015
030 ago 2023 -
How do I hide the 'contact us' tab on the front portal page?
Publicado: 28 nov 2017
031 ago 2023 -
How do I follow up automatically when a user stops replying?
Publicado: 1 sept 2023
01 sept 2023 -
How do I set up an internal knowledgebase for agents only?
Publicado: 14 ago 2014
08 sept 2023 -
How can I make a department visible to agents only?
Publicado: 10 nov 2014
07 sept 2023 -
How can I automatically respond to users to let them know our office is closed?
Publicado: 14 ago 2015
07 sept 2023 -
Removing Comments on Satisfaction
Publicado: 7 dic 2018
08 sept 2023 -
Data Import & Migrations
Publicado: 27 feb 2018
08 sept 2023 -
Can Deskpro send SMS text notifications?
Publicado: 25 sept 2014
08 sept 2023 -
Making email templates brand specific
Publicado: 26 jun 2019
019 oct 2023 -
How do I set up a new user registration form?
Publicado: 9 feb 2015
08 sept 2023 -
Average resolution time of tickets
Publicado: 20 jul 2021
08 sept 2023 -
Show tickets in order of the number of different agents who replied
Publicado: 24 feb 2016
08 sept 2023 -
Reports widget override examples
Publicado: 29 ene 2019
38 sept 2023 -
First Contact Resolution
Publicado: 20 jul 2021
08 sept 2023 -
Average time till first response
Publicado: 20 jul 2021
08 sept 2023 -
"Please reference a specific column" error
Publicado: 23 nov 2015
08 sept 2023 -
Customising colour of charts on report custom dashboards
Publicado: 12 ago 2021
08 sept 2023 -
List of tickets that haven't had an agent reply in over 24 hours
Publicado: 20 jul 2021
08 sept 2023 -
What do I use in a query to retrieve the email address of ticket users?
Publicado: 8 oct 2014
08 sept 2023 -
Can I use Active Directory to sign in my agents?
Publicado: 9 sept 2014
08 sept 2023 -
How do I include ticket account addresses in emails?
Publicado: 22 jun 2015
08 sept 2023 -
I'm having a trouble with users being unable to add attachments to tickets
Publicado: 10 jun 2014
011 sept 2023