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Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Community
Community
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Title
Status change
Comments
Activity
Feedback button visibility
Planning Under Review
0
All fields on Ticket shown in Agent Interface without having to click on more
Planning In Development
0
Resend Message Option
Planning Under Review
0
Network Drive/UNC path links in KB articles
Planning Collecting Feedback
0
Set Ticket Due Date
Planning Under Review
1
Ability to send reminders about Tasks as they are Due, rather than Daily
Planning Collecting Feedback
1
Initial Response notification from user to agent
Planning Collecting Feedback
0
Add Not On Hold to Custom Filter Criteria
Planning Under Review
0
Ticket Number on Task Reminders
Planning Under Review
1
Macro Action - Set No Agent Team
Planning Under Review
0
Option to Disable Agent IM
Under Review 2yrs Collecting Feedback
3
Let the agent know when the department was bcc'd and not the recipient
… Collecting Feedback
1
Viewing agent-only notes
Planning Under Review
2
Add time and\or charges under the properties tab.
… Collecting Feedback
0
Ability to CC (carbon copy) through JSON API
… Collecting Feedback
0
See and select tickets from within the Reporting menu
… Collecting Feedback
0
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
Planning Under Review
1
Search Custom Fields in main search box
Planning In Development
8
Department Custom Form Layout
… Collecting Feedback
0
Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
Planning Collecting Feedback
1
Change author of articles
… Collecting Feedback
1
Load-balanced ticket distribution
Planning Collecting Feedback
1
Printing / saving PDF of a User Record
… Collecting Feedback
0
Attach file using the JIRA App
Planning Collecting Feedback
2
Custom fields on ticket message in agent interface
… Collecting Feedback
0
Ability to disable sending chat transcripts to users
… Collecting Feedback
0
More settings for ticket deflection
… Collecting Feedback
0
Split permissions out such it's possible to only inhibit edits to replies sent externally.
… Collecting Feedback
1
Windows 10 Mobile App
… Collecting Feedback
0
incorporate a "you can book me" feature.
Planning In Development
1
Custom Fields Dependent on Organization
… Collecting Feedback
0
Additional Avatar Sources
… Collecting Feedback
0
Regarding Article, comment validation
… Collecting Feedback
0
Granular Field Visibility Access in the CRM
… Collecting Feedback
0
Mass Action Add "Problem","Note", and "Merge"
Planning Collecting Feedback
6
Display Options for Layouts
Planning Collecting Feedback
1
@ Mentions in snippets
Planning In Development
1
User Portal Search by Ticket ID
… Collecting Feedback
0
Show fail date as a Display option
Planning Collecting Feedback
1
Working Hours for ticket triggers and escalations
Planning Collecting Feedback
3
Allow recently created articles on KB to be marked as *NEW*
… Collecting Feedback
0
Be able to create multiple agent groups for ticket assignments and restrict them
… Collecting Feedback
0
Ability to see if a ticket has an attachment directly on the ticket overview
Planning Collecting Feedback
1
Macros that prompt for input
… Collecting Feedback
0
Macros outside of tickets
… Collecting Feedback
0
Display CAPTCHA on first page of Feedback
… Collecting Feedback
0
Task creation usability enhancement
Planning In Development
1
Ability to edit published knowledgebase articles, but keep edits as draft
Planning Collecting Feedback
2
Organization users' time zone matching made easier
… Collecting Feedback
0
I want to be able to set a Users name and email automatically in the Chat Widget
Planning Collecting Feedback
1