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Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Community
Community
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Title
Status change
Comments
Activity
Adding a drop down for user CC selection when creating a ticket
… Collecting Feedback
1
Allow agent filtering on Ticket Satisfaction reports
… Collecting Feedback
1
Add agent permission to view \ hide Notes field.
… Collecting Feedback
0
Addition of a Time Stamp Variable for Snippets
… Collecting Feedback
0
Customization of who the Customer Satisfaction Survey is sent to
… Collecting Feedback
0
Allowing for text to be added above Reply Line
… Collecting Feedback
0
Tasks visible to clients (by agent choice) based on ticket
… Collecting Feedback
1
System wide holiday & working hours definition
Planning Collecting Feedback
3
Play a sound for a user when an agent answers a live chat
… Collecting Feedback
0
Mailchimp Integration
Planning Under Review
0
Allow for “Internal Only Tickets”
… Collecting Feedback
3
Create an OR function for custom filters
Planning Collecting Feedback
4
Allow us to send a CC to additional emails on the account
… Collecting Feedback
1
Give Users Service (Support) Credits to use as part of their support contract
… Collecting Feedback
1
Option to alphabetize category list items
Planning Collecting Feedback
0
More conversation in linked tickets created
Planning Collecting Feedback
0
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Planning Collecting Feedback
0
For the built-in “Product” ticket field, allow “Only enable agent validation when the ticket is being resolved?”
Planning Collecting Feedback
0
Multiple Organisation view access for certain Users
Planning Collecting Feedback
3
Department ticket bubble color
Planning Collecting Feedback
0
Quick Actions for Compact ticket list view
… Planning
3
Better management of the categories
Planning Collecting Feedback
2
Admin able to sign agents out of chat
Planning Under Review
1
Insert KB article link/content into a new ticket
Planning Collecting Feedback
0
Store customized Twig templates in filesystem for versioning
Planning Collecting Feedback
0
Mention creation of linked tickets as notes
Planning Collecting Feedback
0
Make sort order and pre-select configurable in user's ticket overview
Planning Collecting Feedback
0
Trigger rule by number of replies on a ticket
Planning Collecting Feedback
0
Tree view for linked tickets
Planning Collecting Feedback
0
Simplify task of creating a ticket from agent interface
Planning Collecting Feedback
0
Add Separate Notification for Mentions in Tickets
Planning Collecting Feedback
1
Ability to "Notify All Agents" in Triggers
Planning Collecting Feedback
0
Move Messages to Other Tickets
Planning Collecting Feedback
0
Bugzilla Integration
Planning Under Review
0
Email Template: "Comment Deleted" template is incorrect
Planning Collecting Feedback
0
Teamviewer or Join.me integration
Planning Under Review
2
Integration with TFS online
Planning Under Review
4
Reports - Easy search of labels by date range, organisation etc.
Planning Collecting Feedback
0
Add Priority to Android App
Planning Collecting Feedback
0
Secure emails & Customer communications
Planning Collecting Feedback
1
Add CMDB functionality
Planning Collecting Feedback
0
Ability to Show a live updating report for all agents
Planning Collecting Feedback
1
Properties in agent interface doesn't wrap text
Planning Collecting Feedback
0
Download all attachments at once
Planning Collecting Feedback
6
Windows 8.1 Notification
Planning Collecting Feedback
0
Billing in New Ticket Window
Planning Collecting Feedback
0
Forward a ticket via macro
Planning Collecting Feedback
1
Customize update chat message for agents
Planning Collecting Feedback
0
Public tasks should be visible only in the ticket scope
Planning Collecting Feedback
0
Turn a feedback in to a ticket
Planning Collecting Feedback
0