List View Status Change Likes Title / Author Status Comments Activity 0 Display deleted tickets in addition to Open and Resolved E Elyse 11 Aug 2022 Collecting Feedback 0 1 Feature to redirect email CL Christine Loh 5 Aug 2022 Collecting Feedback 0 10 DQPL: Total ticket open time - Work hours only IS Izsak Szikra 20 Jul 2022 Report 0 2 Filter articles via brand with the api KM Kate McCully 19 Jul 2022 Collecting Feedback 0 1 Adding support for O365 Protected messages LS Lewis Stonier 6 Jul 2022 Collecting Feedback 0 2 We would like user groups split by brand LB Luke Bryant 4 Jul 2022 Collecting Feedback 0 1 Add Guide pages to multiple Guides BR Bas Rikkerink 4 Jul 2022 Collecting Feedback 0 0 Task should only be allowed to close if the Minimum Number of Characters are entered on it DB Dinesh Babu 23 Jun 2022 Collecting Feedback 0 1 How to add 'Resolve ticket' buttons at the ticket list of clients' web-view? A Aleksei 18 May 2022 Collecting Feedback 0 2 Improve trigger options for tasks VR Vince Ragozzino 21 Apr 2022 Collecting Feedback 0 6 Print/PDF reports PT Peter Tse 20 Apr 2022 Collecting Feedback 0 3 SLA is completed only when the second agent response when an agent creates a ticket CL Christine Loh 20 Apr 2022 Collecting Feedback 0 5 Custom ring voice ZW Zachery Woods 12 Apr 2022 Collecting Feedback 0 6 Notifications for blocked attachments J Jeroen 12 Apr 2022 Collecting Feedback 0 4M 2 Language of messenger widget embedded on a different site changing according to language of website FT Filter TB 7 Apr 2022 Collecting Feedback 0 74 Merge multiple tickets into one SB Stefan Behrens 6 Apr 2022 Collecting Feedback 3 3Y LE 3Y AJ 3Y 5 Additional total times in DPQL JT Joshua Thompson 5 Apr 2022 Collecting Feedback 0 3 Sending messages to ccs without sending to the ticket owner KH Kieron Hill 5 Apr 2022 Collecting Feedback 0 5 Email confirmation receipt GM Grigory Murashov 1 Apr 2022 Collecting Feedback 1 AA 2Y 1Y 0 Creating a trigger to later the way users receive agent reply triggers KH Kieron Hill 28 Mar 2022 Collecting Feedback 0 0 Action Code to add CCs to a ticket RJ Ramirez, Javier 18 Mar 2022 Collecting Feedback 0 2 Reports custom data parent value CL Christine Loh 17 Mar 2022 Collecting Feedback 0 0 Add Notification AK Alexandros Karagiannis 15 Mar 2022 Collecting Feedback 0 3 Changing timeframes on the Group By Selection CL Christine Loh 11 Mar 2022 Collecting Feedback 0 1 Organization Managers should not be cc'd on their own tickets MA Marion Abramo 7 Mar 2022 Collecting Feedback 0 0 Separate the owned and team agent permissions CR Chris Radi 4 Mar 2022 Collecting Feedback 0 0 Allow a user to be created within Deskpro without the need for an email address. C Colin 3 Mar 2022 Collecting Feedback 0 6 Multiple questions in the satisfaction survey MW Matthew Wray 28 Feb 2022 Collecting Feedback 1 A 2Y 5 Voice - Tiered Queues/Overflow ZW Zachery Woods 25 Feb 2022 Collecting Feedback 0 3 Ability in triggers to select parent value AW Amabel Watkins 23 Feb 2022 Collecting Feedback 0 6 Scheduled tickets/tasks DJ Dennis Joy 8 Feb 2023 Collecting Feedback 1 LE 3Y 2 Auto-correct and auto-capitalise words in the reply box OO OJ Olegario 3 Feb 2022 Collecting Feedback 0 3 Create report that is able to link articles to brands LD Lore Durieu 1 Feb 2022 Collecting Feedback 0 7 Forward an email into an existing ticket MW Matthew Wray 31 Jan 2022 Collecting Feedback 0 2 Link to Support page on the Agent Interface more accessible MA Marion Abramo 8 Feb 2023 Collecting Feedback 0 2 Alerts for incoming email processing errors MW Matthew Wray 8 Feb 2023 Collecting Feedback 1 s 3Y 1 Ability to create HTML Knowledge, News and Guides MA Marion Abramo 26 Jan 2022 Collecting Feedback 0 2 Custom Messenger buttons J Jared 8 Feb 2023 Collecting Feedback 0 2 Process agent email replies to notes as notes, and emails to replies as replies. AT Alex Tumanov 8 Feb 2023 Collecting Feedback 0 2 Include Approval information in PDF Export of ticket MW Matthew Wray 8 Feb 2023 Collecting Feedback 0 10 Improve colors options for stacked bar graphs AC Aïdée Carrière 8 Feb 2023 Collecting Feedback 0 49 Deskpro Search Metadata Description AC Alexander Lloyd Clemons 8 Feb 2023 Collecting Feedback 0 16 Reporting for ignored calls on Voice Round Robin BS Brandon Skinner 8 Feb 2023 Collecting Feedback 0 5 Adding Audio Option for Deskpro Captchas MB Michael Bittle 23 Nov 2021 Collecting Feedback 0 7 Knowledgebase articles should only show up in the language of the user’s choice on the helpcenter UK Ulf Kronsell 22 Nov 2021 Collecting Feedback 0 4 Have widget menu visible at all times on dashboards AW Amabel Watkins 22 Nov 2021 Collecting Feedback 0 5 API endpoint for per organization custom field M Marlon 18 Nov 2021 Collecting Feedback 0 0 Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message J Jeroen 15 Nov 2021 Report 0 6 Customisable tab title SF Simon Frost 8 Feb 2023 Collecting Feedback 0 23 Hover pop-up for ticket subject line Joël Messas 27 Oct 2021 Collecting Feedback 0 Previous page1Page 12Page 23Current Page4Page 45Page 56Page 67Page 7…25Page 25Next page
