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Newydd i Deskpro Support? Cofrestru am gyfrif

Angen atgofiad am eich cyfrinair?
Bug Report Design Feedback
Cyflwyno Feature Request
Bug Report Design Feedback
Cymuned
Cymuned
Cyflwyno Feature Request
Bug Report Design Feedback
Wedi hoffi
Teitl / Awdur
Statws
Sylwadau
Gweithgaredd
26
Delegate the maintenance of Knowledgebase articles to non-Agents
Ben A.
3 Awst 2015
Collecting Feedback
0
67
Group Custom Reports
David Jones
17 Gorff 2015
Collecting Feedback
2
45
Add Today as relative date
Aren Dowden
15 Gorff 2015
In Development
2
31
Tickets filter in mobile version
Tommy Jackson
10 Gorff 2015
Collecting Feedback
0
35
Add an attachement using the JIRA app in Deskpro
Andreas
6 Gorff 2015
Collecting Feedback
1
157
Disregard tickets ONHOLD from SLA-plan
Andreas
6 Gorff 2015
In Development
3
30
Agent Unable to Set Language on New Ticket
Chris
30 Meh 2015
Collecting Feedback
0
36
List of user Downloads through the REST API
Joe Davis
29 Meh 2015
Collecting Feedback
0
38
Enable Trigger on Billing & Logs add/update
guyot frederic
18 Meh 2015
Collecting Feedback
0
35
Condensed view of Ticket & messages in Agent Interface
Corey Johnson
16 Meh 2015
Collecting Feedback
0
26
Reorder custom choices - Nesting
Lance Marrano
9 Meh 2015
Collecting Feedback
0
43
Ticket locked information to be smaller
Chris
9 Meh 2015
Collecting Feedback
1
43
Round Robin Queue outside Working Hours
Chris
9 Meh 2015
Collecting Feedback
1
44
Ability to have different working hours for different days of the week
Chris
9 Meh 2015
Collecting Feedback
2
80
Away from Desk to disable Round Robin for Agent
Chris
9 Meh 2015
Collecting Feedback
4
27
API should return ID of "predefined choices" custom field
Timo Heil
5 Meh 2015
Collecting Feedback
0
46
Allow the use of variables in signatures.
Kenneth
3 Meh 2015
Collecting Feedback
2
44
Copy form layout from another department
Kenneth
3 Meh 2015
Collecting Feedback
0
62
Working hours taken into account in escalations OR SLAs to be completed by actions
Simon Frost
1 Meh 2015
Under Review
4
33
Would like more settings on ticket archiving
Simon Frost
1 Meh 2015
Collecting Feedback
0
45
On hold in reporting
Danny Batenburg
29 Mai 2015
Collecting Feedback
0
38
Chat fields required to help with chat reporting
Riccardo
21 Mai 2015
Collecting Feedback
0
34
Tasks Included in Quick Search Results
CAC Helpdesk
19 Mai 2015
Collecting Feedback
0
68
Include Full Date Instead of "x days ago" on tickets
CAC Helpdesk
19 Mai 2015
Collecting Feedback
2
27
Add agents to teams while AD synchronization
Olga Nikolaeva
18 Mai 2015
Collecting Feedback
0
38
Provide API Mechanism to authenticate users against Deskpro DB
Richard Smith
8 Ebr 2015
Collecting Feedback
0
78
Ability to customize satisfaction survey questions
Christian Mattart
2 Ebr 2015
Collecting Feedback
2
59
Department separation
Clint Broadhead
25 Maw 2015
Collecting Feedback
0
54
Adding a drop down for user CC selection when creating a ticket
Kevin Carter
16 Maw 2015
Collecting Feedback
1
44
Allow agent filtering on Ticket Satisfaction reports
Jason Voice
10 Maw 2015
Collecting Feedback
1
32
Add agent permission to view \ hide Notes field.
Jason Voice
10 Maw 2015
Collecting Feedback
0
38
Addition of a Time Stamp Variable for Snippets
eric
9 Maw 2015
Collecting Feedback
0
49
Customization of who the Customer Satisfaction Survey is sent to
Bonnie MacArthur
9 Maw 2015
Collecting Feedback
0
32
Allowing for text to be added above Reply Line
Aaron Bianucci
4 Maw 2015
Collecting Feedback
0
35
Tasks visible to clients (by agent choice) based on ticket
Adam Smeets
28 Chwef 2015
Collecting Feedback
1
140
System wide holiday & working hours definition
Ralph
23 Chwef 2015
Collecting Feedback
3
56
Mailchimp Integration
Codrin Mitin
25 Ion 2015
Under Review
0
60
Allow for “Internal Only Tickets”
Dienw
15 Ion 2015
Collecting Feedback
3
81
Create an OR function for custom filters
Dienw
15 Ion 2015
Collecting Feedback
4
35
Allow us to send a CC to additional emails on the account
Dienw
15 Ion 2015
Collecting Feedback
1
27
Give Users Service (Support) Credits to use as part of their support contract
Ian Clayton
12 Ion 2015
Collecting Feedback
1
43
Option to alphabetize category list items
Clint Broadhead
26 Rhag 2014
Collecting Feedback
0
32
More conversation in linked tickets created
Geraldine Menard
18 Rhag 2014
Collecting Feedback
0
39
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests
Simon Frost
17 Rhag 2014
Collecting Feedback
0
45
Department ticket bubble color
Kenneth
13 Tach 2014
Collecting Feedback
0
33
Quick Actions for Compact ticket list view
Tommy Jackson
6 Tach 2014
Planning
3
37
Better management of the categories
Geraldine Menard
5 Tach 2014
Collecting Feedback
2
58
Admin able to sign agents out of chat
Lu Parente
31 Hyd 2014
Under Review
1
36
Insert KB article link/content into a new ticket
Lu Parente
31 Hyd 2014
Collecting Feedback
0
32
Store customized Twig templates in filesystem for versioning
Timo Heil
29 Hyd 2014
Collecting Feedback
0