Often I find myself in need of typing a "Hello John Doe, thank you for the inquiry." Would be neat if you could set this up in the signature, so that you added the "Hello {{ ticket.user }}, thank you for the inquiry" to the signature.
Allow the use of variables in signatures. - Community / Feature Request - Deskpro Support
Allow the use of variables in signatures. Collecting Feedback
Ychwanegu sylw
Mewngofnodwch neu cofrestrwch i gyflwyno sylw.
Sylwadau (2)
Created the snippet, and it works if i type in the shortcode. In this example %greeting%.
But if i add it to my signature, it doesn't pull from the snippet, it just writes "%%greeting%%" or "%greeting%" (i've tried with one and two percentage signs surrounding it)