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Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests - Community / Feature Request - Deskpro Support

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Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests Collecting Feedback

Some of our clients send Outlook meeting requests (.ica attachments) to our Deskpro instance rather than to the actual person the meeting is with. It would be good to be able to choose attachment types in the Criteria and have an action to send an email back saying"Please send the meeting request to the actual person".

Ychwanegu sylw

Mewngofnodwch neu cofrestrwch i gyflwyno sylw.

Angen atgofiad am eich cyfrinair?