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Newydd i Deskpro Support? Cofrestru am gyfrif

Angen atgofiad am eich cyfrinair?
Bug Report Design Feedback
Cyflwyno Feature Request
Bug Report Design Feedback
Cymuned
Cymuned
Cyflwyno Feature Request
Bug Report Design Feedback
Wedi hoffi
Teitl / Awdur
Statws
Sylwadau
Gweithgaredd
46
Add metadata for knowledgebase articles
Ruth Cheesley
28 Chwef 2017
Collecting Feedback
2
58
JIRA integration - carry over text
Massimo
28 Chwef 2017
Collecting Feedback
1
25
Modify Default set of Ticket Email Notifications
Aaron Jurrens
28 Chwef 2017
Collecting Feedback
0
39
cc: Field in User Interface Should Accept Semi-Colon as well as commas
Lenny LaRose
22 Chwef 2017
Collecting Feedback
0
47
Changing the font family-color of the chat/ticket widget.
Monther
16 Chwef 2017
Collecting Feedback
0
59
More information on incoming chat pop up screen for agents
Lauren Cumming
15 Chwef 2017
Under Review
0
47
Implement an all/none toggle on ACL lists
Ruth Cheesley
14 Chwef 2017
Collecting Feedback
0
38
Triggers and Escalations based on Assigned Agent properties
Jeroen van der Steen
13 Chwef 2017
Collecting Feedback
0
83
Hide other Agents
thomas
9 Chwef 2017
Collecting Feedback
6
41
Add schema or RDFa markup
Ruth Cheesley
8 Chwef 2017
Collecting Feedback
2
36
Ticket creation date should be that of email receipt date
Christian Mattart
2 Chwef 2017
Collecting Feedback
0
49
Add more flags for agents to use
Christian Mattart
31 Ion 2017
Collecting Feedback
0
41
Improved anti-spam tools
Carl Partridge
25 Ion 2017
Collecting Feedback
0
38
Add agents as followers when mentioned in a note
Christian Mattart
24 Ion 2017
Collecting Feedback
0
44
Email addresses for Teams
Eric VanTol
23 Ion 2017
Collecting Feedback
0
27
Custom user fields for specific usergroups
Lauren Cumming
23 Ion 2017
Collecting Feedback
0
34
Add agents to new Access Groups automatically
Ruth Cheesley
23 Ion 2017
Collecting Feedback
0
48
Disable automatic sending emails
Joerg Boehme
23 Ion 2017
Collecting Feedback
0
68
More sort options in CRM/Feedback/Publish modules
Eric VanTol
19 Ion 2017
Collecting Feedback
1
59
User Dashboard on user portal
Eric VanTol
16 Ion 2017
Collecting Feedback
1
57
Template and Phrase searching
Eric VanTol
14 Ion 2017
In Development
2
29
Allow push-message via the live chat system
Ruth Cheesley
12 Ion 2017
Collecting Feedback
0
55
JIRA portal triggers
Dan Mackie
10 Ion 2017
Collecting Feedback
1
37
Show support hours and current time on portal
Ruth Cheesley
10 Ion 2017
Collecting Feedback
1
39
Ability to change chat widget appearance based on whether agent is available or not
Lauren Cumming
10 Ion 2017
Collecting Feedback
0
40
Ability to add company logo to chat widget
Lauren Cumming
10 Ion 2017
Under Review
1
37
Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality
Doug Hicks
9 Ion 2017
Collecting Feedback
1
38
Ability to expand columns in Agent ticket grid
Doug Hicks
9 Ion 2017
Collecting Feedback
1
33
Selecting between Chat & Ticket in website widget
Monther
4 Ion 2017
Under Review
0
36
Sort SLA's in admin interface
Tom Schoen
28 Rhag 2016
Collecting Feedback
0
42
Create a new sort order for "Date of last agent activity" (so agent notes are included)
Ibrahim
20 Rhag 2016
Collecting Feedback
0
41
Add ability to clean up or filter unused images and files
Jeroen van der Steen
16 Rhag 2016
Collecting Feedback
0
40
Allow entire IP subnets in whitelist
Eric VanTol
8 Rhag 2016
Collecting Feedback
0
65
Ability for Admin to remote logout agent
Lann Cowman
7 Rhag 2016
Collecting Feedback
1
23
Implement management commands using API in a multi-threaded capable platform.
Richard Smith
6 Rhag 2016
Collecting Feedback
1
71
Noises for notifications for tickets or IM
Orville Bailey
5 Rhag 2016
Collecting Feedback
1
59
Ignore SSL errors in Web Hook action
Eric VanTol
30 Tach 2016
Collecting Feedback
0
40
Change chat widget status based on available agents.
frank dage
30 Tach 2016
Under Review
4
47
IM Notification or Flags
Janay Pyfrom-Symonette
28 Tach 2016
Under Review
1
67
Triggers based on chat
Robin
28 Tach 2016
Collecting Feedback
4
24
Ticket forward notification
Philipp Bartsch
23 Tach 2016
Collecting Feedback
0
39
Modification to Fields display for filters, ordering, and grouping
Eric VanTol
23 Tach 2016
Collecting Feedback
0
34
Agent Seperation for Knowledgebase Sections
Tracy Duren
22 Tach 2016
Collecting Feedback
2
96
Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open
Lauren Cumming
22 Tach 2016
Collecting Feedback
2
52
Renaming of downloaded files
Philipp Bartsch
9 Tach 2016
Collecting Feedback
1
36
Time Log Custom Field Variables
Jamey Steinmann
31 Hyd 2016
Collecting Feedback
0
54
Create Ticket-Templates more powerful than snippets
Mert Gizir
27 Hyd 2016
Collecting Feedback
0
33
Let agents customize chat notifications when they are mentioned in a note
Christian Mattart
19 Hyd 2016
Collecting Feedback
0
33
Public chat history should be visible to agent handling the ticket that was created from it
Christian Mattart
19 Hyd 2016
Collecting Feedback
0
51
Slack App: Set individual webhooks / channels per Trigger
Timo Heil
19 Hyd 2016
Collecting Feedback
3