Allow for “Internal Only Tickets” - Community / Feature Request - Deskpro Support

Allow for “Internal Only Tickets” Collecting Feedback

Dienw

Allow for “Internal Only Tickets”. Tickets assigned to a user (email) but which the customer never sees.

Sylwadau (3)

Lisa Donnelly

9 years ago

This would be very useful for us we often need to create internal tickets only for our clients - We are currently having to open these under our own organisation with the client name in the title

Frédéric Zouaï

9 years ago

Hi Tim, I think you can do that by creating a ticket with note only. It's quite new but it works.

Stuart Wilson

8 years ago

Anyone work this feature? new user here, want to get an internal ticket process set up.

Ychwanegu sylw

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Cofrestru

New Feature Request

Awdur: Dienw
Last update: 15 Ion 2015
Category: Tickets

Allow for “Internal Only Tickets” - Community / Feature Request - Deskpro Support

Allow for “Internal Only Tickets” Collecting Feedback

Sylwadau (3)

Ychwanegu sylw

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