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Newydd i Deskpro Support? Cofrestru am gyfrif

Angen atgofiad am eich cyfrinair?
Bug Report Design Feedback
Cyflwyno Feature Request
Bug Report Design Feedback
Cymuned
Cymuned
Cyflwyno Feature Request
Bug Report Design Feedback
Wedi hoffi
Teitl / Awdur
Statws
Sylwadau
Gweithgaredd
2
Intelligent ticket assignment
Kyle Griffin
17 Mai 2024
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0
0
Be able to mark an email as important
John Monkhouse
16 Ebr 2024
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0
0
Brand Information for Snippets
John Monkhouse
16 Ebr 2024
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0
1
Merge billing items when merging people or companies
Lieven Embrechts
29 Maw 2024
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0
2
avoid excessive registered users in CRM
Lieven Embrechts
29 Maw 2024
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0
1
To allow mention of agent teams in notes section
Sangeetha Lakshminarayana
13 Maw 2024
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0
1
Display file name in history for 'file' field type
Koen
11 Maw 2024
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0
0
Display file name in history for 'file' field type
Koen
11 Maw 2024
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0
0
Copy a Approval
John Monkhouse
5 Maw 2024
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0
0
Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)
Allen, Eric
5 Maw 2024
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0
0
Default department per usergroup
Koen
22 Chwef 2024
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0
2
Copy a Macro and Triggers
John Monkhouse
16 Chwef 2024
Collecting Feedback
1
1
Help Center: publish calendar with events
Koen
16 Chwef 2024
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0
1
Datepicker
Service | Ascoo-ITS
16 Chwef 2024
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0
1
Publish guide on search results
Bas Rikkerink
15 Chwef 2024
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0
1
Change order of search result tabs
Bas Rikkerink
15 Chwef 2024
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0
1
Form condition for fields based on user group
Koen
14 Chwef 2024
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0
0
Add 'Review date' option for Guide
Koen
14 Chwef 2024
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0
0
Option to auto-expand table in report so it always shows all all values
Koen
8 Chwef 2024
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0
0
Sort field values in Reports according to a) order set for the field b) highest number
Koen
8 Chwef 2024
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0
0
Allow agent (not-admin) to manage values (options) of specific field
Koen
8 Chwef 2024
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1
0
Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
Robert Lochen
6 Chwef 2024
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0
0
Trigger Suggestions
John Monkhouse
6 Chwef 2024
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0
2
Agent Messages Text Entry
Samuel Wolfe
5 Chwef 2024
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0
2
Displaying names on agent notes
David Palmquist
29 Ion 2024
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0
1
View Department
John Monkhouse
26 Ion 2024
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0
3
Customer Admin Roles
John Monkhouse
25 Ion 2024
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0
1
Agent login logs - API support
Izsak Szikra
16 Ion 2024
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0
1
Give agent permission to edit values of a specific field
Koen
15 Ion 2024
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1
0
Add 'send (agent) email' action to macro functionality
Koen
13 Ion 2024
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0
0
Create multiple tickets from 1 user ticket submission
Kim Gilmour
11 Ion 2024
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0
0
Mass update Team of ticket via Admin area
Koen
9 Ion 2024
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0
0
Searching/filtering for chats that are not live
Christian Cantinelli
8 Ion 2024
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0
0
Lists for chats that are not live
Christian Cantinelli
8 Ion 2024
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0
7
UNDO....on sending message to customer
Marion Abramo
5 Ion 2024
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0
0
Send a link to the ticket for the user to view via SMS
Staffan Hugemark
15 Rhag 2023
Collecting Feedback
0
0
Voice Broadcasting Request
Gabbi
7 Rhag 2023
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0
0
Approval for Helpdesk Articles
Lucas Wood
5 Rhag 2023
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0
0
Article/News/Community comment to email
Marion Abramo
1 Rhag 2023
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0
3
Option to delete a user without deleting their tickets
Marion Abramo
22 Tach 2023
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0
1
Add label while creating ticket as agent
Jan Gerlach
22 Tach 2023
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0
0
Separation line - font task bar
Shea Manion
20 Tach 2023
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0
3
[UX suggestion] Change label 'Add' to 'Add label'
Koen
10 Tach 2023
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0
1
Add interface to mange Problems, just like you can manage Snippets
Koen
9 Tach 2023
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0
1
Hide messages
Adin Rand
9 Tach 2023
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0
0
Duplicate Detection
Ashley Clark
7 Tach 2023
Collecting Feedback
0
0
populate organisation field when an agent creates a ticket
Lieven Embrechts
27 Hyd 2023
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0
0
Add option to set default sorting for queus
Koen
24 Hyd 2023
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0
0
Locked by Agent Preview
angie
20 Hyd 2023
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0
1
Voice - Add Conference Call feature
Lara Proud
19 Hyd 2023
Collecting Feedback
0