Using Deskpro
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I'm having trouble with outgoing email
已发布的: Jul 31, 2014
0Jun 30, 2023 -
How do I send a different auto-reply to new users?
已发布的: Sep 9, 2014
0Aug 16, 2023 -
How can I set up agent permissions, permission groups and department access?
已发布的: Sep 15, 2014
0Aug 16, 2023 -
What is the size limit on attachments within Deskpro?
已发布的: Dec 10, 2014
1Dec 10, 2014 -
What are Deskpro security best practices?
已发布的: Sep 8, 2014
0Apr 17, 2018 -
How can I use the JIRA integration?
已发布的: Dec 22, 2014
0Aug 16, 2023 -
I'm having trouble with emails sent via eBay not linking to original tickets
已发布的: Dec 22, 2014
0Aug 16, 2023 -
I'm having trouble adding agent names to the body of user notification emails
已发布的: Jan 7, 2015
0Aug 16, 2023 -
Can I import the tickets and other information from my legacy helpdesk?
已发布的: Jan 26, 2015
0Aug 1, 2023 -
How do I translate a custom phrase?
已发布的: Jan 29, 2015
0Sep 7, 2023 -
How do I install the 'Resolve User Hostnames' app
已发布的: Jan 30, 2015
0May 14, 2018 -
What resources are available for teaching agents to use Deskpro?
已发布的: Feb 3, 2015
0Aug 1, 2023 -
How do I bulk delete tickets?
已发布的: Feb 4, 2015
0Aug 16, 2023 -
I'm having trouble getting embedded videos to work correctly
已发布的: Feb 9, 2015
0Aug 16, 2023 -
How can I best manage out-of-office agents accounts?
已发布的: Apr 1, 2015
0Sep 13, 2023 -
I'm having trouble getting variables in custom phrases to work
已发布的: Jun 9, 2015
0Aug 16, 2023 -
I'm having trouble with an Outlook message recall causing an email loop
已发布的: Jun 22, 2015
0Aug 16, 2023 -
I'm having trouble with an error: "Failure 0x51"
已发布的: Jul 29, 2015
0Aug 16, 2023 -
How do I make a reusable checklist of things to do within a ticket?
已发布的: Oct 16, 2015
0Aug 16, 2023 -
I'm having trouble disabling HTTPS
已发布的: Dec 9, 2015
0Aug 16, 2023 -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
已发布的: Apr 4, 2016
0Aug 16, 2023 -
What limitations do the trial versions have?
已发布的: Apr 19, 2016
0Aug 10, 2023 -
How do I embed individual knowledgebase articles in an external app or site?
已发布的: May 4, 2016
0Aug 16, 2023 -
How do I install the chat widget in Shopify?
已发布的: Jun 22, 2016
0Aug 16, 2023 -
How do I install the chat widget in Drupal?
已发布的: Jun 22, 2016
0Aug 16, 2023 -
How do I install the chat widget in Joomla?
已发布的: Jun 22, 2016
0Aug 16, 2023 -
How do I install the chat widget in Magento?
已发布的: Jun 22, 2016
0Aug 16, 2023 -
How can I switch email clients whilst using Deskpro?
已发布的: Sep 16, 2016
0Aug 16, 2023 -
How can I set up a new brand?
已发布的: Jan 5, 2017
0Aug 16, 2023 -
How can I manage validation and decryption of S/MIME encoded emails?
已发布的: Mar 13, 2017
0Mar 14, 2018 -
What do I do if I need a specific feature?
已发布的: Apr 19, 2017
0Aug 1, 2023 -
How do I create a HAR file for troubleshooting?
已发布的: Oct 25, 2017
0Jun 19, 2023 -
I'm having trouble with an error: "Connection timed out" whilst upgrading
已发布的: Feb 22, 2018
0Aug 16, 2023 -
How do I pre-fill ticket form fields automatically for certain users?
已发布的: May 8, 2018
0Jan 15, 2019 -
How long are outgoing emails retained for in cloud accounts?
已发布的: May 9, 2018
0Feb 10, 2022 -
How can I use Zapier with Deskpro?
已发布的: Jun 5, 2018
0Jun 6, 2018 -
QR Code for Mobile App
已发布的: Dec 10, 2018
0Dec 10, 2018 -
How can I set different styling for emails across different brands?
已发布的: Feb 14, 2019
0Feb 14, 2019 -
Why are some automatic Replies added as an internal Note?
已发布的: Mar 21, 2019
0Aug 29, 2023 -
Creating Deskpro Tickets using Google Calendar and Zapier
已发布的: Oct 14, 2019
0Nov 29, 2022 -
How can I translate Help Center phrases into other languages or improve an existing translation?
已发布的: Jun 17, 2020
0Jun 23, 2020 -
Posting updates to Microsoft Teams
已发布的: Jul 16, 2020
0Sep 22, 2020 -
Creating an Impact, Urgency and Priority matrix
已发布的: Mar 24, 2021
0Aug 1, 2023 -
Set up WhatsApp on your helpdesk
已发布的: Feb 23, 2022
0Aug 25, 2022 -
Why can't users or agents use email addresses that are also ticket accounts?
已发布的: Mar 27, 2013
1Aug 21, 2023 -
I'm having trouble with an error: "550 Unable to relay"
已发布的: May 29, 2014
0Sep 8, 2023 -
How do I show users which agents are following their tickets?
已发布的: May 30, 2014
0Mar 13, 2018 -
I'm having trouble with text formatting
已发布的: Jun 26, 2014
0Aug 16, 2023 -
I'm having trouble with some tickets ending up in random departments
已发布的: Jul 30, 2014
0Aug 16, 2023 -
How do I embed a contact form within my website?
已发布的: Aug 14, 2014
0Aug 16, 2023