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活动
Link knowledge base articles into ticket
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0
Language detection for voicemail transcripts
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1
Download multiple tickets at once
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1
Disable / Enable individual keyboard shortcuts / commands
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Trigger criteria for ticket including ticket charge
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HelpCenter with Sidebar
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Notifications for when there is a connection issue between Deskpro and our mail server
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Improve the Messenger API
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Create a Permission for User Groups to Access the Helpcenter Editor
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See forwarded messages as separate entries in message log
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Personalise chat ringtone for agents
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4
Locking 'ordered by' for agents
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Login cookie from other system
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A print button for the guides/Bug with current printing
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Ability to edit the chain of ticket messages when forwarding a ticket
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Glossary in PDF
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Add Markdown support for Knowledge Base articles
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2
Option to prioritise the Reply-To header when an email is received from a specific email address
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Printing Issue with Guides
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Option to insert translation of a KB article into a ticket comment
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Allow setting the main font family
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Ask user for feedback when rating an article negative
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Make display fields translatable
In Development 59m Collecting Feedback
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Search should also include download categories
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Track the page a chat was initiated from when the widget is embedded
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Option to update the brand of a published article or topic
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Display the name of linked topics to agents editing the topic when content links are being used in Guides
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Next reply time on an SLA
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3
Option to translate contents of custom "Display" field
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Link Glossary to Guide Topics
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Make it easier to add add/manage content links in Guides
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1
Call a webhook in the criteria section of a trigger
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Wildcards for email domain association
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API Regex pattern search
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Cursor always on top when scrolling one page further in the ticket view
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Add a message number to the ticket view on the customer Help Center
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Different captcha rules for 'guests' and 'users'
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IT Support Manager
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Sorting Macros
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Have all permissions disabled when creating a ticket department
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2
More font sizes when editing articles and guides
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Forward and resolve in one step
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Repeating Task or Ticket
In Development 2mos Collecting Feedback
2
Automatic approval reminders
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Sorting registered views in publish area
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Structured report permissions
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Bulk-Remove Users
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3
Link Articles and Guides to Ticket?
In Development 1m Collecting Feedback
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Link to articles and guides in ticket replies?
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Changing Type for Custom Fields
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