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标题
状态更改
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活动
More specific search functionality (navigate directly to the message a searched string is contained in)
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0
Deskpro mobile apps should support clickable links in messages/notes
Report 1h Collecting Feedback
0
Advanced Search for Followers and OR Function
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1
Add ITIL functionality
Report 5mos Collecting Feedback
0
Improvements to the auto-responder functionality
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0
Copy SLA settings
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0
Ticket search defaults
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0
Set replies from specific users as internal notes (via a trigger)
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0
Email replies to notes show as replies, want to be notes
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0
Improve Ticket Deflection
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0
SLA Filters: set a default view
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0
Option for admin not to send email when updating agent password.
In Development 31s Collecting Feedback
0
Temporary link to set agents password
Planning 35s Collecting Feedback
0
Allow users under specific domains to register themselves
In Development 45m Collecting Feedback
0
See Registered Article Views in List View
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0
Allow agents to select an approver from all registered users
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0
Proper search and partial search for the user
Report 1mo Collecting Feedback
0
Disable at Organization Level
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1
Associate Email Domains via API
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0
Support .msg files being forwarded to the helpdesk from Outlook
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0
Report row limit
In Development 6s Collecting Feedback
2
Attachments in forwarded messages
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0
Notification templates
Report 2mos Collecting Feedback
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Determine how often agents send emails when creating ticket in agent interface
In Development 3mos Collecting Feedback
0
Ability for organization managers to view and manage users linked to the organization on the portal
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0
Increase hit_record table to hold more than 7500 records
In Development 3mos Collecting Feedback
0
Ability to notify admins when Email Rate Limits are reached
Report 3mos Collecting Feedback
0
New DeskPro Support UI / UX is really bad
Report 3mos Collecting Feedback
8
Hide parent department from users
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0
View SLA status in List View
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0
Display status and assigned agent in the ticket list on when using the mobile app
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0
Count agent note as a 'reply' for SLA measurement
Report 3mos Collecting Feedback
0
Associate tickets with other organizations
Report 3mos Collecting Feedback
0
Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
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Display details of linked Deskpro tickets in YouTrack
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Add "is autoresponder" in Trigger conditions
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0
Add ability to change "Open Tab" default on new tickets
Report 3mos Collecting Feedback
0
Allow Week to Start on Monday
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2
Inconsistent behavior in Macro's - follower vs. agents
Planning Collecting Feedback
0
Inconsistent Conditions Between Escalations and Triggers
Planning Collecting Feedback
1
More Automation Options for Followers
Planning Collecting Feedback
0
Allow <pre> html tags in the message body of user replies
Report 6d Collecting Feedback
2
Articles are sorted by oldest date
Report 6d Collecting Feedback
0
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Planning Collecting Feedback
2
make completed SLA's clearer in the interface
Planning Collecting Feedback
0
Changing the Colour of Stat Background
Planning Collecting Feedback
1
being able to search in Organisation's Notes
Planning Collecting Feedback
0
Link more than one Ticket at a Time
Planning Collecting Feedback
0
Allow the ability to search or create filters with the criteria "Label does not exist"
Planning Collecting Feedback
0
Prevent urgency changes by agents
Planning Collecting Feedback
2