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Allow a user to be created within Deskpro without the need for an email address.
Collecting Feedback 3mos Report
0
Scheduled tickets/tasks
Report 8mos Collecting Feedback
1
Ability to create HTML Knowledge, News and Guides
Collecting Feedback 3mos Report
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Process agent email replies to notes as notes, and emails to replies as replies.
Report 10mos Collecting Feedback
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Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
Collecting Feedback 3mos Report
0
Please add ticket satisfaction criteria to the ticket search function on the Agent site
Collecting Feedback 3mos Report
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Search, categories and filter for uploaded images - knowledgebase
Collecting Feedback 3mos Report
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Able to delete your previously uploaded images into knowledgebase
Collecting Feedback 3mos Report
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Search/filter and delete options for uploaded images
Collecting Feedback 3mos Report
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Embedded Widget - Screenshot Function
Collecting Feedback 3mos Report
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Embedded Widget - Context Sensitive Help
Collecting Feedback 3mos Report
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Send the admin a notification when e-mail is rejected
Collecting Feedback 3mos Report
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Define working hours for escalations
Collecting Feedback 3mos Report
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Possibility to change default values for ticket advanced search
Collecting Feedback 3mos Report
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Möglichkeit den Login für User abzuschalten
Collecting Feedback 3mos Report
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Massen-Löschung von Usern/ bulk user deletion
Collecting Feedback 3mos Report
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Archivierung von Tickets
Collecting Feedback 3mos Report
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Chat queue delete feedback
… Report
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Reporting on usergroups
… Collecting Feedback
1
Create report that lists out the person the chat is aimed at in a note
… Collecting Feedback
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Change the default selection in the ticket search
… Collecting Feedback
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Reports for users
… Collecting Feedback
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Improved live reporting for Voice
… Collecting Feedback
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Ability to create variables/global fields in the system
… Collecting Feedback
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Display organization Parent in ticket as well as the Organization
… Report
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Improve ticket debug logs
… Collecting Feedback
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Increase amount of tickets shown in ticket list
… Collecting Feedback
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Improve HTML table formatting
… Collecting Feedback
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Support multi language in the mobile apps
In Development 38s Collecting Feedback
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Slack App : Voice Integration
… Report
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Show the full hierarchy of custom fields in dpql report output
… Collecting Feedback
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Chat permissions options, view historical chats.
… Collecting Feedback
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Support & Integration for Calendly Scheduling
… Collecting Feedback
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CRM Listing - ability to show or hide Users set to "disabled"
… Collecting Feedback
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Ability to have individual meta titles for users
… Collecting Feedback
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Ability to add a value to, or remove a value from, a category-like field
… Collecting Feedback
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Saving attachments fails without indication when the virus scanner interferes
… In Development
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DeskPro Variables for Snippets
… In Development
1
Modifiable robots.txt file
… Collecting Feedback
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Parsing message content into custom fields
… Collecting Feedback
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More filter options for text box custom fields
… Collecting Feedback
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API for getting the result of a DPQL Query
… Report
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When copying text into Deskpro reply box, would like it to retain original formatting
… Collecting Feedback
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Ticket filters with 'OR' logical condition
Report 3w Collecting Feedback
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Open in a new tab checkbox for Guides
… Under Review
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Option for custom links behind the ticket ID number in reports
… Collecting Feedback
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Task criteria in ticket triggers
… Collecting Feedback
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Hiding Untranslated Articles
Under Review 34s Collecting Feedback
1
Disable transcript download
… In Development
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Guide Subscriptions/Notifications
… Collecting Feedback
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