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Feature Request (1265)
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Would it be possible to add custom buttons for the messenger? i.e. the icon you...
1M -
One of the agents posts a note on the ticket with some internal info. Another ag...
1M -
It would be helpful if the PDF Ticket export also included approval data. We ne...
1M -
Currently you can assign colors to stacked bar graphs but you can’t define a v...
1M
Bug Report (119)
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when merging company records (eg for a duplicate company name), Tickets are merg...
10M -
Hi Michael - V2 is the officially supported version. My apologies for the confus...
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Hi Marion, sorry to hear the feedback here. Can you give us any more specific ex...
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Wow thought it was normal cause of Chrome memory hog but glad to see we are not ...
Suggestion (134)
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One of our clients told us that the Ticket Subject field in the Help Centre Tick...
2M -
Multi-language is currently not supported in the mobile apps. This would obviou...
5M -
If you pull a very basic report exporting data on tickets with custom fields, e....
5M -
We'd like to integrate Calendly events & notifications with Deskpro help desk ti...
5M
DPQL Reports (9)
View all DPQL ReportssRecent activity
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We can run the report below to find the percentage of tasks that we are completi...
2Y -
This report gives us a count of positive, negative and neutral satisfaction rati...
2Y -
This query generates a list of users who have a value for a custom field which i...
2Y -
Unresolved ticket broken down by organizations: SELECT tickets.id, tickets.date...
2Y