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Feature Request (1140)
View all Feature RequestsRecent activity
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Is there a way to have the voicemail transcript in French by default ? (Don’t...
9h -
The ability to download multiple tickets at once as PDF
11h -
Currently there is a trigger criteria 'new charge added' for checking whether a ...
2D -
To have the ability to put a sidebar into the Helpcenter, in order to add 'quick...
2D
Bug Report (122)
View all Bug ReportsRecent activity
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Hi, same here. I would prefer not to have line breaks at all. I have some short ...
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Hi Marion, sorry to hear the feedback here. Can you give us any more specific ex...
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While getting 5 new agents up to speed all looked at the unassigned in this sect...
10M -
When creating a Macro for a particular problem that we wanted to include some br...
10M
Suggestion (112)
View all SuggestionsRecent activity
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It is currently only possible to turn off all keyboard shortcuts, however it wou...
15h -
We would like some improvements to the API to include the new messenger feature....
5D -
Currently it's not possible to translate display fields. This would eb a really...
29D -
Currently when you go into the Guides area in the Help Center you land on the ...
1M
DPQL Reports (11)
View all DPQL ReportssRecent activity
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If you would like to report which tickets have been closed with one message from...
9M -
We can run the report below to find the percentage of tasks that we are completi...
11M -
This report gives us a count of positive, negative and neutral satisfaction rati...
1Y -
This query generates a list of users who have a value for a custom field which i...
1Y