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Feature Request (1172)
View all Feature RequestsRecent activity
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Add the ability to see when tickets are locked in the condensed ticket view:
3D -
Enable notifications for when an attachment is stripped out of an email due to l...
9D -
Limit the total number of tickets assigned to an agent at any one time. For exam...
9D -
Add the possibility of preventing users from setting tickets to resolved.
10D
Bug Report (117)
View all Bug ReportsRecent activity
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Hi Marion, sorry to hear the feedback here. Can you give us any more specific ex...
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Wow thought it was normal cause of Chrome memory hog but glad to see we are not ...
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My organization needs a way to print a guide topic and the children under it (in...
4M -
From the Dashboard designer there is a helpful button that displays above most w...
4M
Suggestion (116)
View all SuggestionsRecent activity
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For the 'enable subject matching on ALL email messages', we would like the abili...
3D -
We would like the ability to replace WHMCS' default support system with DeskPro'...
1M -
Adding the possibility of integrating Deskpro data into a global search engine, ...
1M -
We have a lot of customer information in Deskpro that we would like to be able t...
1M
DPQL Reports (11)
View all DPQL ReportssRecent activity
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If you would like to report which tickets have been closed with one message from...
1Y -
We can run the report below to find the percentage of tasks that we are completi...
1Y -
This report gives us a count of positive, negative and neutral satisfaction rati...
1Y -
This query generates a list of users who have a value for a custom field which i...
1Y