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状态更改
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活动
Triggers for persons and organisation
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0
Ability to save filters for Persons/Organisations
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0
Title Field (Mr., Mrs., etc) Customization
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Bulk Delete Agents
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0
Dynamic dropdown custom ticket fields
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1
The ability to have a second ordering feature
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0
Image auto-resizing and lightbox functionality when creating Publish content
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3
Different feedback forms for tickets from different departments
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Hyperlinks in "busy" message in chat
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The ability to set admins for specific brands
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Let agents include tasks and comments when printing tickets
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Most used contacts option
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Warning / notification to reassign tickets before deleting user
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The ability to 'enable subject matching' on specified domains only
In Development 3d Collecting Feedback
0
Notifications for attachments removed from emails due to file size
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Limit total number of tickets assigned to an agent
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Prevent users from resolving tickets
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Add an expiry date for Customer Satisfaction Survey
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Search by attachment name
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1
How to make Message and Subject field not required
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3
WHMCS App
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0
Copy of email via trigger should be included in the relevant ticket
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0
Change search defaults
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recall message
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Have a setting to make it so agents must provide a label for tickets
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(Add option to) Display "Last updated" instead of "Created" date for KB articles
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Integrating Deskpro with Google Cloud Search
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Custom fields for Guides
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Ability to limit the number of active sessions for users
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Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
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Attaching multiple files to a ticket using the attach button, not the drag and drop method
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Reporting on articles with searchwords
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Ability to update a ticket based off it's linked ticket
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Sync Deskpro contacts to Outlook
… In Development
1
A permission that allows agents to only see certain CRM usergroups
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1
Allow agents to choose Microphone and Speakers used by Voice
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0
Add predefined articles to chat widget
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Allow admin to set agents offline for chat and voice
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The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
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Custom Fields for Agent Profile
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2
Community Topic Filter view - want to see 'All'
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Make Deskpro recognise the organisation when it has been cc'd on an email
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0
Character validation on the account registration form
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Mark agent as absent / enter substitution for agent
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2
Customise time options for follow ups
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Improve error messages when failing to view attachments
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The ability to see sites a user was on before they start a chat
In Development 1m Collecting Feedback
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Delete a field option without removing it from existing tickets
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Let agent choose default response status
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Ability to resize the subject section column
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