Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Yayımlanan: 4 Nis 2023
031 Ağu 2023 -
Improve helpdesk performance with lots of tickets
Yayımlanan: 19 Haz 2023
019 Haz 2023 -
What does marking a ticket as spam do?
Yayımlanan: 20 Haz 2023
022 Haz 2023 -
How am I able to setup ticket assignment workflows?
Yayımlanan: 22 Haz 2023
024 Ağu 2023 -
Automatically increase urgency for tickets from Organization Managers
Yayımlanan: 22 Haz 2023
031 Ağu 2023 -
How can I remove links to Deskpro from email notifications?
Yayımlanan: 24 Ağu 2023
024 Ağu 2023 -
Is time counted from when an SLA is applied?
Yayımlanan: 10 Şub 2015
124 Ağu 2023 -
How do I disable keyboard shortcuts?
Yayımlanan: 30 Haz 2023
030 Haz 2023 -
How do I automatically assign agents to tickets they reply to using email?
Yayımlanan: 30 Haz 2023
013 Eyl 2023 -
How do I generate debug information for a ticket ?
Yayımlanan: 20 Tem 2023
013 Eyl 2023 -
How do I only display the Help Center Welcome Message to User's who are logged in?
Yayımlanan: 21 Tem 2023
021 Tem 2023 -
I'm having trouble with agents not receiving SMS alerts
Yayımlanan: 17 Ağu 2023
017 Ağu 2023 -
How can I make agents record a solution for each ticket?
Yayımlanan: 24 Ağu 2023
024 Ağu 2023 -
I can't load the Help Center editor
Yayımlanan: 17 Ağu 2023
017 Ağu 2023 -
How do I add a custom favicon to the Help Center?
Yayımlanan: 24 Ağu 2023
024 Ağu 2023 -
How to Download a Process Log
Yayımlanan: 29 Ağu 2023
029 Ağu 2023 -
Hide Option to Upload an Account Photo in Help Center
Yayımlanan: 24 Ağu 2023
024 Ağu 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Yayımlanan: 13 Eyl 2023
013 Eyl 2023 -
How can I automatically respond to users to let them know our office is closed?
Yayımlanan: 7 Eyl 2023
07 Eyl 2023 -
How do I prevent a specific agent being assigned tickets?
Yayımlanan: 10 Ağu 2023
010 Ağu 2023 -
How can I change the name of the "Contact Us" tab?
Yayımlanan: 30 Ağu 2023
030 Ağu 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Yayımlanan: 13 Eyl 2023
013 Eyl 2023 -
How do I customize my embedded contact form?
Yayımlanan: 30 Ağu 2023
030 Ağu 2023 -
How Do I Convert A Normal User to An Agent?
Yayımlanan: 1 Ağu 2023
01 Ağu 2023 -
How do I remove agent names in the 'From:' field of emails?
Yayımlanan: 29 Ağu 2023
029 Ağu 2023 -
I'm having trouble with an error: "Email address already exists"
Yayımlanan: 29 Ağu 2023
029 Ağu 2023 -
Can I change the title of the 'Department' field on the contact form?
Yayımlanan: 14 Kas 2018
010 Ağu 2023 -
I'm having trouble getting Jira-related triggers to work
Yayımlanan: 10 Ağu 2023
010 Ağu 2023 -
How do I use ticket SLAs?
Yayımlanan: 10 Ağu 2023
010 Ağu 2023 -
Ticket followers replying by email is going to the user not the agent
Yayımlanan: 30 Ağu 2023
030 Ağu 2023 -
How can I show a list of Ticket Followers in an email notification?
Yayımlanan: 10 Ağu 2023
016 Ağu 2023 -
Download ticket results as CSV
Yayımlanan: 17 Ağu 2023
017 Ağu 2023 -
Creating Effective Custom New Ticket Contact Forms
Yayımlanan: 10 Şub 2022
021 Ağu 2023 -
What are the different interfaces in Deskpro?
Yayımlanan: 17 Ağu 2023
021 Ağu 2023 -
What are the default triggers for?
Yayımlanan: 22 Oca 2015
025 Ağu 2023 -
How do I find the ID number of a Deskpro field or other item?
Yayımlanan: 29 Ağu 2023
029 Ağu 2023 -
Why are some automatic Replies added as an Agent Note?
Yayımlanan: 29 Ağu 2023
029 Ağu 2023 -
Overriding Messenger settings
Yayımlanan: 30 Ağu 2023
030 Ağu 2023 -
How to display a ticket custom field in an email template or Help Center template
Yayımlanan: 30 Ağu 2023
031 Ağu 2023 -
Gmail/Google Apps "modern security standards" email error
Yayımlanan: 31 Ağu 2023
031 Ağu 2023 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Yayımlanan: 13 Oca 2015
01 Eyl 2023 -
Can I use Active Directory to sign in my agents?
Yayımlanan: 8 Eyl 2023
08 Eyl 2023 -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
Yayımlanan: 11 Eyl 2023
011 Eyl 2023 -
How to inspect AJAX requests with Chrome tools
Yayımlanan: 11 Eyl 2023
011 Eyl 2023 -
JIRA integration app
Yayımlanan: 12 Eyl 2023
012 Eyl 2023 -
Using the Deskpro API browser
Yayımlanan: 13 Eyl 2023
013 Eyl 2023 -
How can I best manage Out of Office Agent accounts?
Yayımlanan: 13 Eyl 2023
06 Eki 2023 -
How does Deskpro match email replies to their proper tickets?
Yayımlanan: 13 Eyl 2023
013 Eyl 2023 -
How do I change the fields on the ticket form?
Yayımlanan: 19 Eyl 2023
019 Eyl 2023 -
Can I import data from other systems or helpdesks?
Yayımlanan: 19 Eyl 2023
020 Eyl 2023