Some organizations need new users to complete a form to provide information, agree to network policies, etc.
This article explains how you can implement this in Deskpro so that users can submit a ticket form and all the information is added directly to their profiles. We'll also demonstrate how to embed a form to collect information from new users.
1. Go to Admin > CRM > Fields > User Fields. Click “New” to create a new Custom Field.
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Choose a field from the list provided, and click Configure Field. For this example, we are going to use a toggle to record that the user agreed to your network policy.
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During the field configuration, you will be able to set up Title, Description, and User Validation amongst other values.
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2. Go to Admin > Ticket Structure > Departments and create a new department called New Users.
3. In the Form tab, select Custom Form Editor.
4. Click on the + Field button to add your newly created Toggle field — type the name of your field to find it in the provided list:
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5. To make it easy for users to find the form, you can embed it on its own page on your website/intranet. Select the Website Embed tab, and add the code to your site.
![](/file.php/31027344WZDNAMXCQKTZYRZ0/image.png?access_token=ryq3fh-umnkhxeiww-8466ce5f5a27f6c9bb6413034370a0a31a7d4a86)
6. You could set up a trigger so that, if users haven't agreed to the network policy when submitting a ticket to any other department than "New Users", they get an automatic email reminder to fill in the new user form. You'll need to create a new email template for this reminder.
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