Using Deskpro
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Microphone not Working
Published: 20 May 2020
020 May 2020 -
I'm having trouble getting CSV import to work on my Cloud trial
Published: 19 Nis 2016
014 Mar 2018 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: 12 Nis 2016
012 Mar 2018 -
How do I change the number of news posts shown on the portal home page?
Published: 4 Nis 2016
017 Nis 2018 -
I'm having trouble disabling HTTPS
Published: 9 Ara 2015
014 Mar 2018 -
I'm having trouble with the subject of reminder emails
Published: 2 Kas 2015
014 Mar 2018 -
How do I make a reusable checklist of things to do within a ticket?
Published: 16 Eki 2015
01 Nis 2019 -
I'm having trouble making a custom report retrieve phone numbers
Published: 13 Eki 2015
017 Nis 2018 -
How do I find the ID number of a Deskpro field or other item?
Published: 13 Eki 2015
01 Nis 2019 -
Can one user from an organization see all that organization's tickets?
Published: 4 Haz 2015
017 Nis 2018 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 2 Haz 2015
014 Mar 2018 -
What limitations do the trial versions have?
Published: 19 Nis 2016
08 Kas 2017 -
How do I link tickets to community topics?
Published: 19 Mar 2018
010 Eyl 2019 -
How can I use Zapier with Deskpro?
Published: 5 Haz 2018
06 Haz 2018 -
Updating to the New Email Templates Editor
Published: 24 Mar 2020
020 Tem 2020 -
Creating Deskpro Tickets using Google Calendar and Zapier
Published: 14 Eki 2019
017 Eki 2019 -
Upscope Integration
Published: 14 Eki 2019
015 Eki 2019 -
Can I send SLA notifications to a Slack channel?
Published: 4 Eki 2019
014 Eki 2019 -
Reverting Community to Feedback
Published: 13 Ağu 2019
02 Eyl 2019 -
Making email templates brand specific
Published: 26 Haz 2019
013 Ağu 2019 -
Removing Comments on Satisfaction
Published: 7 Ara 2018
07 Ara 2018 -
Can I change the title of the 'Department' field on the contact form?
Published: 14 Kas 2018
014 Kas 2018 -
How does Deskpro match email replies to their proper tickets?
Published: 26 Tem 2018
026 Tem 2018 -
How can I connect Deskpro to other apps that aren't yet integrated?
Published: 6 Haz 2018
06 Haz 2018 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: 13 Oca 2015
014 Mar 2018 -
Why are agent notes being included in email threads?
Published: 12 Oca 2015
09 Kas 2017 -
I'm having trouble with emails being processed from a POP3 account
Published: 26 Haz 2014
013 Mar 2018 -
I'm having trouble with text formatting
Published: 26 Haz 2014
013 Mar 2018 -
How can I run an email-only helpdesk?
Published: 26 Haz 2014
07 Ara 2018 -
I'm having a trouble with users being unable to add attachments to tickets
Published: 10 Haz 2014
013 Mar 2018 -
Ticket followers replying by email is going to the user not the agent
Published: 3 Haz 2014
09 Kas 2017 -
How do I set up an email account for outgoing messages only?
Published: 3 Haz 2014
013 Mar 2018 -
I'm having trouble with translated words appearing in the wrong order
Published: 3 Haz 2014
013 Mar 2018 -
How do I remove links to Deskpro from email notifications?
Published: 19 May 2014
013 Mar 2018 -
I'm having trouble with some of our portal missing
Published: 19 May 2014
013 Mar 2018 -
How can I set up ticket assignment workflows?
Published: 19 May 2014
014 Oca 2019 -
What is the difference between labels and search terms in knowledgebase articles?
Published: 26 Haz 2014
013 Mar 2018 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Published: 11 Ağu 2014
014 Mar 2018 -
How do I limit agent access to tickets by department?
Published: 12 Ağu 2014
114 Mar 2018 -
How can I make a department visible to agents only?
Published: 10 Kas 2014
01 Nis 2019 -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: 10 Kas 2014
014 Mar 2018 -
I'm having trouble with IMAP SSL certificate errors
Published: 3 Kas 2014
014 Mar 2018 -
I'm having trouble with an error: "PHP IMAP extension"
Published: 3 Kas 2014
014 Mar 2018 -
Is there a way to CC: someone into a ticket?
Published: 23 Eyl 2014
09 Kas 2017 -
Can I BCC: someone into a ticket thread?
Published: 23 Eyl 2014
014 Mar 2018 -
Can I keep my existing support email address?
Published: 23 Eyl 2014
01 Nis 2019 -
Can I see the Deskpro source code?
Published: 4 Nis 2016
09 Kas 2017 -
What are the different interfaces within Deskpro?
Published: 8 Eyl 2014
08 Mar 2018 -
How do I embed a contact form within my website?
Published: 14 Ağu 2014
014 Mar 2018 -
I'm having trouble with replies not being added to the correct tickets
Published: 20 Şub 2013
013 Kas 2018