Departments are the main organizational structure for your helpdesk. They can be used to divide up the helpdesk and control access to Tickets.

You can use them to represent internal divisions within your Organization: e.g. Support/Sales/Marketing/Research or North America/Europe/Middle East.

Go to Ticket Structure > Departments and create some Departments which reflect how you want to organize your helpdesk.

For a small helpdesk, you may only need a single Department.

For more information about Departments see this section.