Auto-Attendant

An Auto-Attendant is an automated Voice menu system that allows callers to choose how they would like their call to be routed by selecting from a list of options using their dialpad.

Adding New Auto-Attendants

To create a new Auto-Attendant, go to Channels > Voice > Auto-attendants > + New.

Input a name for the new Auto-Attendant. Next, under Dialpad inputs and targets, you can choose where the User's call can be directed. By specifying which target the Auto-Attendant will assign to each numerical or symbolic value on the caller’s dialpad. The types of targets you can choose from include specific Queues, Agents or other Auto-Attendants if you need to create different trees of options. Click Create to save the Auto-Attendant.

Create a message which will be played when callers are connected to the Auto-Attendant menu by choosing an Audio Greeting. This message can welcome the caller and should advise them what the different options they can choose from are (e.g. "Press 1 for Support, 2 for Sales etc).

There are three different audio source options to choose from:

• Upload a file - Upload an audio file that contains a message.

• Record - Record your own personalized message.

• Text to audio - Write a custom message and select from a range of different accents to narrate your message for you. Or choose to use the auto generated narration of the auto-attendant options.

Managing Auto-Attendants

In Channels > Voice > Auto-Attendants, it will list all of your Auto-Attendants, clearly detailing what targets are set up for each Auto-Attendant. Here you can edit or delete an Auto-Attendant by clicking onto the desired queue.