Deskpro Horizon Release 2022.40.0
We are delighted to announce the latest release of Deskpro Horizon, which includes several new features that will enhance our interface and create a more user-friendly experience for Deskpro Agents. We have also been working to improve many other aspects...
We have enhanced the design of our Header Bar and Tabs
We have redesigned several aspects of our Header Bar and Tabs UI based on your feedback to increase visibility and make navigating different tabs and views more intuitive.
We have reduced the size of the reply box default state
We have reduced the initial default height of the email and note tabs of the reply box; so you have a clear view of the ticket and easily see messages in the ticket thread when you first open a ticket....
Active Status is now visible on Agent Avatars across the interface
We are extending the use of our ‘Active’ Agent states by rolling the feature out across the entire helpdesk to increase internal visibility and make communication and collaboration in the helpdesk easier. You can now see the active state for...
You can add Macros to run at ticket creation
You can now queue up Macros on a new ticket that you create from the + New button to run as the ticket is created.
Deskpro Horizon Release 2022.39.0
We are delighted to announce the release of Deskpro Horizon version 2022.39.0, this release includes some ticket optimization work to enhance your experience as Deskpro users, several other improvements, and bug fixes.
We have optimized ticket loading speed
We have optimized ticket loading speeds to improve your overall experience in the helpdesk, as data in a ticket will render much faster. We have been working hard to improve how data gets handled to ensure that when information is...
Deskpro Horizon Release 2022.38.0
We are pleased to announce the release of Deskpro Horizon version 2022.38.0. This release includes several new features that our team has been developing, general improvements, and bug fixes.
We have created two new SLA types
We have added two new SLA types to give you further control over time-based performance goals. These new types enable you to set more specific ticket handling goals and easily track your Agents’ performance. The two new SLA types are...
Set a User's organization automatically with a new Trigger Rule
Apply a User’s organization automatically using our new Set Organization trigger. This new Trigger has been added to the Trigger Rule Builder so you can create or update a User’s organization effortlessly.