Setting Helpdesk Details

Getting Started

Introducing Deskpro
Quickstart Guides
- Deskpro Quickstart Guide
Create a Helpdesk
Launching a Helpdesk

Channels

Agents

Creating Agents
Agent Permissions
Agent Teams
Managing Agents
Lite Agents
- Creating Lite Agents
- Configuring Lite Agent Permissions

Help Center

Localization

Languages and Locales

Ticket Structure

Departments
Statuses
Ticket Fields
Ticket Templates
- Introduction to Ticket Templates
- Creating Ticket Templates

Features

Approvals
Labels
Satisfaction
- Satisfaction Survey
- Satisfaction Settings and Actions
Billing and Time
- Billing and Time Fields
- Billing and Time Settings
Snippets
- Snippet Management
Tasks
- Task Settings
Problems and Incidents
- Problems and Incidents Permissions
Ticket Locking
- Ticket Locking Settings
Ticket Reference Codes
- Reference Code Settings
- Adding Ref Codes to Ticket Emails
Machine Translation
- Microsoft Translation

Business Rules

Queues
Triggers
SLAs
Escalations
Search
- Introducing Search
- Creating Searches
Lists
- Introducing Lists
- Creating Lists
FQL Guide
Macros
- Creating Macros
- Macro Management
Interface Defaults
- Default Ticket Options
Recurring Tickets
- Introduction to Recurring Tickets
- Creating a Recurring Ticket

Workforce Management

AI Configuration & Management
AI Agent Productivity
- Agent Productivity Overview
- Managing Agent Access to AI Features
AI Customer Intents
AI Sentiment Detection
- Sentiment Detection
AI Data Sources
- Creating an AI Data Source
- Uploading PDF Content for AI Data Sources

CRM

Integrations

Data

Data Security
- Data Security Options
Data Transfer
- Importing Data
  - Import CRM Data (CSV Import)
  - Importing User, Organization and Ticket CSV Data
    - Supported Languages & Locale Codes
- Exporting Data

Appendix

Terminology
- Deskpro Terminology
Troubleshooting
- Inspecting AJAX requests with Chrome tools

in Create a Helpdesk

Christine Loh

Published: Sep 21, 2021|Last updated: Mar 27, 2023

Go to the Admin Interface by clicking the gear icon in the Navigation Bar.

Go to Configuration > Branding, click on the Brand and enter the details requested under Brand Settings and Website.

You are able to set different Brand Favicons for your Helpdesk and Help Center if needed.

Note

On Deskpro On-Premise, you will see a Helpdesk URL entry; this should be the web/intranet address where Users can access your Help Center, e.g. https://help.yourcompany.com.

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