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Microsoft Translation

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Published: Sep 22, 2021|Last updated: Sep 9, 2024

Setting up Machine Translation for your helpdesk adds automatic message translation features to the Agent interface, allowing you to translate inbound user messages and outbound agent messages.

To add this feature, you need to sign up with the Microsoft Text Translator service and get the needed credentials.

  1. Sign up for a Microsoft Account, or log in to your existing Microsoft account.

  2. Sign up for Windows Azure Marketplace, or log in to your existing account.

Note

Microsoft Translation is free up to 2 million characters per month. Once your free trial is over, Microsoft requires bank details in order to continue your subscription. The subscription is free unless you go over the 2 million character per month limit.

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Go to the Azure Portal and go to See All Services

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Search for the Translator, or follow the Translator link.

Translator App

  1. Click on Create:

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  1. Create your Translator, name the application, set the region to Global and select the free pricing tier. Then press Review + Create.

Warning

Due to a known issue with Azure, you cannot select "Global" as the region on your first attempt. To work around this:

  • Choose a different region.

  • Click "Next."

  • Before creating the resource, click the back button and change the region to "Global."

Please note: Once the resource is created, the region cannot be changed.

Screenshot_3.png After the deployment finishes, click Go to resource.

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  1. Then go to Manage Keys where you need to copy key one, then go back to your helpdesk and go to Features > Machine Translation and input the API key.

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  1. Click Save on your helpdesk.

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The Translator functions will now be available from the Agent interface. Agents can translate outgoing messages they are entering into the reply box, or translate messages from a Ticket’s history.

Warning


Remember that the Translator app can be useful to help Agents understand messages in a language they don’t speak, but they should be cautious about sending translated messages since machine translation is often far from perfect.

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