Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Publicēts: 2023. gada 4. apr.
02023. gada 31. aug. -
Improve helpdesk performance with lots of tickets
Publicēts: 2023. gada 19. jūn.
02023. gada 19. jūn. -
What does marking a ticket as spam do?
Publicēts: 2023. gada 20. jūn.
02023. gada 22. jūn. -
How am I able to setup ticket assignment workflows?
Publicēts: 2023. gada 22. jūn.
02023. gada 24. aug. -
Automatically increase urgency for tickets from Organization Managers
Publicēts: 2023. gada 22. jūn.
02023. gada 31. aug. -
How can I remove links to Deskpro from email notifications?
Publicēts: 2023. gada 24. aug.
02023. gada 24. aug. -
Is time counted from when an SLA is applied?
Publicēts: 2015. gada 10. febr.
12023. gada 24. aug. -
How do I disable keyboard shortcuts?
Publicēts: 2023. gada 30. jūn.
02023. gada 30. jūn. -
How do I automatically assign agents to tickets they reply to using email?
Publicēts: 2023. gada 30. jūn.
02023. gada 13. sept. -
How do I generate debug information for a ticket ?
Publicēts: 2023. gada 20. jūl.
02023. gada 13. sept. -
How do I only display the Help Center Welcome Message to User's who are logged in?
Publicēts: 2023. gada 21. jūl.
02023. gada 21. jūl. -
I'm having trouble with agents not receiving SMS alerts
Publicēts: 2023. gada 17. aug.
02023. gada 17. aug. -
How can I make agents record a solution for each ticket?
Publicēts: 2023. gada 24. aug.
02023. gada 24. aug. -
I can't load the Help Center editor
Publicēts: 2023. gada 17. aug.
02023. gada 17. aug. -
How do I add a custom favicon to the Help Center?
Publicēts: 2023. gada 24. aug.
02023. gada 24. aug. -
How to Download a Process Log
Publicēts: 2023. gada 29. aug.
02023. gada 29. aug. -
Hide Option to Upload an Account Photo in Help Center
Publicēts: 2023. gada 24. aug.
02023. gada 24. aug. -
How do I automatically tell users who submit tickets by email to use the Help Center?
Publicēts: 2023. gada 13. sept.
02023. gada 13. sept. -
How can I automatically respond to users to let them know our office is closed?
Publicēts: 2023. gada 7. sept.
02023. gada 7. sept. -
How do I prevent a specific agent being assigned tickets?
Publicēts: 2023. gada 10. aug.
02023. gada 10. aug. -
How can I change the name of the "Contact Us" tab?
Publicēts: 2023. gada 30. aug.
02023. gada 30. aug. -
I'm having trouble with getting CAPTCHAs every time I try to log in
Publicēts: 2023. gada 13. sept.
02023. gada 13. sept. -
How do I customize my embedded contact form?
Publicēts: 2023. gada 30. aug.
02023. gada 30. aug. -
How Do I Convert A Normal User to An Agent?
Publicēts: 2023. gada 1. aug.
02023. gada 1. aug. -
How do I remove agent names in the 'From:' field of emails?
Publicēts: 2023. gada 29. aug.
02023. gada 29. aug. -
I'm having trouble with an error: "Email address already exists"
Publicēts: 2023. gada 29. aug.
02023. gada 29. aug. -
Can I change the title of the 'Department' field on the contact form?
Publicēts: 2018. gada 14. nov.
02023. gada 10. aug. -
I'm having trouble getting Jira-related triggers to work
Publicēts: 2023. gada 10. aug.
02023. gada 10. aug. -
How do I use ticket SLAs?
Publicēts: 2023. gada 10. aug.
02023. gada 10. aug. -
Ticket followers replying by email is going to the user not the agent
Publicēts: 2023. gada 30. aug.
02023. gada 30. aug. -
How can I show a list of Ticket Followers in an email notification?
Publicēts: 2023. gada 10. aug.
02023. gada 16. aug. -
Download ticket results as CSV
Publicēts: 2023. gada 17. aug.
02023. gada 17. aug. -
Creating Effective Custom New Ticket Contact Forms
Publicēts: 2022. gada 10. febr.
02023. gada 21. aug. -
What are the different interfaces in Deskpro?
Publicēts: 2023. gada 17. aug.
02023. gada 21. aug. -
What are the default triggers for?
Publicēts: 2015. gada 22. janv.
02023. gada 25. aug. -
How do I find the ID number of a Deskpro field or other item?
Publicēts: 2023. gada 29. aug.
02023. gada 29. aug. -
Why are some automatic Replies added as an Agent Note?
Publicēts: 2023. gada 29. aug.
02023. gada 29. aug. -
Overriding Messenger settings
Publicēts: 2023. gada 30. aug.
02023. gada 30. aug. -
How to display a ticket custom field in an email template or Help Center template
Publicēts: 2023. gada 30. aug.
02023. gada 31. aug. -
Gmail/Google Apps "modern security standards" email error
Publicēts: 2023. gada 31. aug.
02023. gada 31. aug. -
I'm having trouble with an error: "rejected (from_gateway_address)"
Publicēts: 2015. gada 13. janv.
02023. gada 1. sept. -
Can I use Active Directory to sign in my agents?
Publicēts: 2023. gada 8. sept.
02023. gada 8. sept. -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
Publicēts: 2023. gada 11. sept.
02023. gada 11. sept. -
How to inspect AJAX requests with Chrome tools
Publicēts: 2023. gada 11. sept.
02023. gada 11. sept. -
JIRA integration app
Publicēts: 2023. gada 12. sept.
02023. gada 12. sept. -
Using the Deskpro API browser
Publicēts: 2023. gada 13. sept.
02023. gada 13. sept. -
How can I best manage Out of Office Agent accounts?
Publicēts: 2023. gada 13. sept.
02023. gada 6. okt. -
How does Deskpro match email replies to their proper tickets?
Publicēts: 2023. gada 13. sept.
02023. gada 13. sept. -
How do I change the fields on the ticket form?
Publicēts: 2023. gada 19. sept.
02023. gada 19. sept. -
Can I import data from other systems or helpdesks?
Publicēts: 2023. gada 19. sept.
02023. gada 20. sept.