Ticket Structure
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How do I set up a new user registration form?
Published: 2023. 9. 8.
02023. 9. 8. -
How do I set a default department for tickets submitted via the Help Center?
Published: 2023. 8. 17.
02023. 8. 17. -
How can I have two teams of Agents who can’t see each other’s Tickets?
Published: 2023. 8. 17.
02023. 8. 17. -
How do I add Custom User Fields to Ticket Forms?
Published: 2023. 9. 1.
02023. 9. 8. -
What is Ticket Archiving and why should I use it?
Published: 2023. 6. 16.
02023. 9. 7. -
Why can't I add custom ticket statuses?
Published: 2023. 6. 16.
02023. 9. 7. -
How do I follow up automatically when a user stops replying?
Published: 2023. 9. 1.
02023. 9. 7. -
How can I make a department visible to agents only?
Published: 2023. 9. 7.
02023. 9. 7. -
How do I make a reusable checklist of things to do within a ticket?
Published: 2023. 10. 3.
02023. 10. 3. -
Creating an Impact, Urgency and Priority matrix
Published: 2023. 8. 1.
02024. 1. 9.