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Adding an Agent as a CC on an Email creates a Ticket

Lara Proud

2023. 9. 7.
How do I enable logging for outgoing email?

Christopher Nadeau

2023. 9. 7.
I'm having trouble with replies being created as new tickets

Eloise Rea

2023. 9. 7.
Can I run an Email-only helpdesk?

Lara Proud

2023. 9. 7.
How do I add an organization-wide email signature?

John Davison

2023. 9. 8.
Creating brand-specific Email Templates

Manu Marquez

2023. 10. 19.
How do I include ticket account addresses in emails?

Paul Davies

2023. 9. 8.
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Dan Baker

2023. 9. 11.
Exchange not displaying the correct 'From:' field

Matias Navarro Carter

2023. 9. 11.
I'm having trouble with tickets created via email identifying the wrong user

Dan Baker

2023. 9. 11.
I'm having trouble with forwarding user emails to the helpdesk

Sean Kerwin

2023. 9. 11.
Can I keep my existing support email address?

Phil Rigby

2023. 9. 13.
I'm having trouble with incoming emails not being turned into tickets

Matias Navarro Carter

2023. 9. 13.
I'm having trouble with my new Gmail ticket account not sending email

Russell Chappell

2023. 9. 13.
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?

Paul Davies

2023. 9. 13.
How do I set up an email account for outgoing messages only?

Alexandra Mead

2023. 9. 15.
How do I create a custom button for my chat widget?

Matthew Wray

2023. 9. 20.
Messenger Widget Options

Matthew Wray

2023. 9. 20.
I'm having trouble with an Outlook message recall causing an email loop

Chynah Hayde

2023. 10. 3.
How can I switch email clients whilst using Deskpro?

Matthew Wray

2023. 9. 27.
What is the difference between Microsoft OWA and EWS?

Colin Dunn

2023. 10. 6.
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

2024. 1. 9.
Translating your Messenger Widget

Lara Proud

2024. 1. 9.
How do I show users which agents are following their tickets?

Ben Henley

2024. 1. 9.
Why can't some users see my messenger widget?

Hannah Scott

2024. 1. 9.
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)

Lara Proud

2024. 1. 9.
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

2024. 1. 24.
Switching from WhatsApp Twilio to WhatsApp Direct

Lara Proud

2024. 2. 1.
Banned WhatsApp Business Accounts

Lara Proud

2024. 2. 27.