Channels
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Adding an Agent as a CC on an Email creates a Ticket
Published: 2023. 6. 8.
02023. 9. 7. -
How do I enable logging for outgoing email?
Published: 2013. 3. 7.
02023. 9. 7. -
I'm having trouble with replies being created as new tickets
Published: 2023. 6. 16.
02023. 9. 7. -
Can I run an Email-only helpdesk?
Published: 2023. 6. 16.
02023. 9. 7. -
How do I add an organization-wide email signature?
Published: 2023. 9. 8.
02023. 9. 8. -
Creating brand-specific Email Templates
Published: 2023. 10. 19.
02023. 10. 19. -
How do I include ticket account addresses in emails?
Published: 2023. 9. 8.
02023. 9. 8. -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 2023. 9. 11.
02023. 9. 11. -
Exchange not displaying the correct 'From:' field
Published: 2023. 9. 11.
02023. 9. 11. -
I'm having trouble with tickets created via email identifying the wrong user
Published: 2023. 9. 11.
02023. 9. 11. -
I'm having trouble with forwarding user emails to the helpdesk
Published: 2023. 9. 11.
02023. 9. 11. -
Can I keep my existing support email address?
Published: 2023. 9. 13.
02023. 9. 13. -
I'm having trouble with incoming emails not being turned into tickets
Published: 2023. 9. 13.
02023. 9. 13. -
I'm having trouble with my new Gmail ticket account not sending email
Published: 2023. 9. 13.
02023. 9. 13. -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Published: 2023. 9. 13.
02023. 9. 13. -
How do I set up an email account for outgoing messages only?
Published: 2023. 9. 15.
02023. 9. 15. -
How do I create a custom button for my chat widget?
Published: 2023. 9. 20.
02023. 9. 20. -
Messenger Widget Options
Published: 2023. 9. 20.
02023. 9. 20. -
I'm having trouble with an Outlook message recall causing an email loop
Published: 2023. 9. 27.
02023. 10. 3. -
How can I switch email clients whilst using Deskpro?
Published: 2023. 9. 27.
02023. 9. 27. -
What is the difference between Microsoft OWA and EWS?
Published: 2018. 11. 13.
02023. 10. 6. -
Why can't users or agents use email addresses that are also ticket accounts?
Published: 2013. 3. 27.
12024. 1. 9. -
Translating your Messenger Widget
Published: 2023. 3. 31.
02024. 1. 9. -
How do I show users which agents are following their tickets?
Published: 2014. 5. 30.
02024. 1. 9. -
Why can't some users see my messenger widget?
Published: 2023. 9. 13.
02024. 1. 9. -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Published: 2023. 1. 24.
02024. 1. 9. -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: 2014. 3. 14.
02024. 1. 24. -
Switching from WhatsApp Twilio to WhatsApp Direct
Published: 2024. 1. 31.
02024. 2. 1. -
Banned WhatsApp Business Accounts
Published: 2024. 2. 27.
02024. 2. 27.