Is time counted from when an SLA is applied? - 지식 베이스 / Using Deskpro / Admin - Deskpro Support

Is time counted from when an SLA is applied?

최종 수정일: 2023. 8. 24., Hannah Scott

Question:

I have created a manually applied SLA that counts time until ticket resolution. Is that time counted from the point when the ticket was created, or when the SLA was applied to the ticket?

Answer:

SLA time is always counted from when the ticket was created regardless of how it was applied.

도움이 되었습니다 도움이 되지 않음

이 페이지가 도움이 된다고 생각하는 사람들의 수 53 / 94

댓글 (1)

Chris

10 년 전

It would be a massive PLUS if there was an option to hav the SLA timer start when the SLA is applied to a ticket with a trigger rather than starting to tick from the time the ticket was updated. This feature will enable us to apply SLAs on replies, and not just initial tickets.

저자: Ben Henley
최종 수정일: 2023. 8. 24.