Skip to main content

How do I delete all my test tickets? - 지식 베이스 / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How do I delete all my Test Tickets?

How do I delete all my test tickets?

Authors list

Question:

While I was trying out Deskpro during my trial, I entered lots of fake test data. Now I want to use Deskpro for real - how can I get rid of the test data?

Answer:

In the interface, go to Admin > Configuration > Reset Helpdesk.

This page enables you to delete various types of data from your helpdesk.

You have the option to reset the whole helpdesk or configure the reset to only purge certain data sets; once selected, click Reset.

Be careful when you use this function: all data you select will be deleted permanently. There is no way to undo, and you will not be able to retrieve deleted tickets from the Recycle Bin.

 

NOTE:

For security reasons, this function is only available for new helpdesks that are less than 90 days old. This feature is disabled 90 days after your account was created.

도움이 되었습니다 Unhelpful

67 of 123 people found this page helpful

댓글 등록

Please log in or register to submit a comment.

Need a password reminder?