피드백 - Deskpro Support

좋아요	제목	상태	댓글
18	Feedback request sent even if it was collected on close	Collecting Feedback	0
28	HubSpot integration	Collecting Feedback	0
19	Report - Agent by team	Collecting Feedback	1
9	Integration of Feedback and Youtrack/project management tools.	Collecting Feedback	0
29	Better management of knowledge base articles across multiple brands	Collecting Feedback	2
12	Add "Agent" to Ordered By dropdown menu in Tickets view	Collecting Feedback	0
26	Ticket Update Trigger	Collecting Feedback	1
18	Highlight code blocks in Articles	Collecting Feedback	0
34	Reports are not available as CSV to external colleagues	Collecting Feedback	1
15	Import articles from Google Drive/Docs	Collecting Feedback	0
13	Sharing Tickets Across Deskpro Accounts	Collecting Feedback	0
15	Agent permission report	Collecting Feedback	0
17	Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat	Collecting Feedback	0
16	Add Persian characters support.	Collecting Feedback	0
20	Notify agents more clearly when a new chat has been assigned to them via Round Robin	Collecting Feedback	0
20	Merged tickets should leave the order number of the merged ticket as a comment	Collecting Feedback	1
28	Update JIRA-logo	Collecting Feedback	0
22	Reusing Attachments within Tickets	Collecting Feedback	1
18	Numbered list in snippets	Collecting Feedback	0
17	Add a setting to require users to provide a comment in the satisfaction survey	Collecting Feedback	0
25	Admin capability to delete agent IM groups	Collecting Feedback	1
16	Differentiate language availability per brand	Collecting Feedback	1
14	Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to	Collecting Feedback	0
21	Schedules	Collecting Feedback	1
20	Creating a snapshot of system setup and configuration on cloud	Collecting Feedback	0
17	Task handling improvements	Collecting Feedback	0
20	Download attachements in bulk	Collecting Feedback	0
15	Permissions checker tool to test what permissions are effective for different agents across different departments	Collecting Feedback	0
12	Possibility to have a drop down list with the opened tabs	Collecting Feedback	0
12	Add the ability to un-dock the Agent IM window	Collecting Feedback	0
22	Be able to apply a Macro when adding an Agent Note	Collecting Feedback	0
10	Add "pause" and "reset" options when answering a ticket	Collecting Feedback	0
13	Display Knowledge Base articles articles in widget	Collecting Feedback	0
15	Improve the display of drop-down custom fields in the mobile app	Collecting Feedback	0
17	Trigger auto chat if:	Collecting Feedback	0
17	Allow agents to filter all the nested custom field options in the top-level select box	Collecting Feedback	0
20	Read-only custom fields	Collecting Feedback	1
17	Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.	Collecting Feedback	0
12	A setting that prohibits multiple display of tickets	Collecting Feedback	1
11	Add more filters to Agent Hours	Collecting Feedback	0
15	is confirmed = uservalidated	Collecting Feedback	0
20	Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface	Collecting Feedback	1
25	Allow me to import a users language preference from an Active Directory usersource to their CRM profile	Collecting Feedback	0
17	Add ability to be able to quickly import Organization data by csv	Collecting Feedback	0
6	add 'organization changed' criteria to ticket triggers	Collecting Feedback	0
15	Add ability to create internal/hidden departments	Collecting Feedback	1
27	Two Factor Authentication (DUO)	Collecting Feedback	1
36	Allow users to submit Ticket Satisfaction rating without logging into the User Portal	Collecting Feedback	0
20	Follow Ups - Be able to set Urgency	Collecting Feedback	0
19	Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)	Collecting Feedback	0

제목

상태

활동

18

Feedback request sent even if it was collected on close

Collecting Feedback

0

28

HubSpot integration

Collecting Feedback

0

19