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Suggestion DPQL Reports Bug Report Design Feedback
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Suggestion DPQL Reports Bug Report Design Feedback
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Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
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Status
Comments
Activity
17
Add ability to be able to quickly import Organization data by csv
Collecting Feedback
0
6
add 'organization changed' criteria to ticket triggers
Collecting Feedback
0
15
Add ability to create internal/hidden departments
Collecting Feedback
1
26
Two Factor Authentication (DUO)
Collecting Feedback
1
36
Allow users to submit Ticket Satisfaction rating without logging into the User Portal
Collecting Feedback
0
20
Follow Ups - Be able to set Urgency
Collecting Feedback
0
19
Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
Collecting Feedback
0
8
Getting notification if somebody add a comment to one of the tasks I'm concerned in
Collecting Feedback
1
20
Modify the selected form layouts that a new custom field is added to by default
Collecting Feedback
0
19
Forward Tickets
Collecting Feedback
0
20
Chat full log
Collecting Feedback
0
26
"Important" NOTE
Collecting Feedback
1
19
Separate naming for custome fileds
Collecting Feedback
0
19
Option to disable the Agent profile picture sync from Active Directory
In Development
0
18
Follow Up - Change Department
Collecting Feedback
0
19
Add an option to automatically display inline responses in ticket messages and ticket notification emails
Collecting Feedback
0
21
DPQL: tickets.date_first_agent_note
Collecting Feedback
0
22
CRM required fields need to be mandatory whenever a new user is created
Collecting Feedback
0
25
Built-in department field
Collecting Feedback
1
15
Split the permission to allow agents to set a message as an agent note out of the 'Can edit/delete messages' permission
Collecting Feedback
0
8
Send secure links to documents rather than the documentn themselves when emailing a user
Collecting Feedback
0
15
Custom from and to dates in reports dashboards
Collecting Feedback
0
27
Working hours and Chat
Collecting Feedback
1
10
Searchable Custom Dropdown Field
Collecting Feedback
0
16
Duplicate Custom Fields
Collecting Feedback
0
24
Allow incoming emails from our company domain to be set as agent notes
Collecting Feedback
2
34
User registration custom form layout
Collecting Feedback
1
17
Add ability to create follow-ups with macros
Collecting Feedback
1
22
Forcefully expose ticket reference to agents
Collecting Feedback
2
47
Reports to track ticket deflection
Collecting Feedback
1
12
Enable triggers to jump
Collecting Feedback
0
37
Multiple signatures per agent
Collecting Feedback
2
9
Ticket Creation by Note Only
Collecting Feedback
0
16
Add Field Description in Agent Interface
Collecting Feedback
0
15
Force a new ticket form refresh to send data through a URL
Collecting Feedback
0
13
Inform organizational contact when one of their users submits feedback
Collecting Feedback
0
17
Ability to see to whom the USER addressed emails that were imported into the system
Collecting Feedback
0
13
Split the edit/delete permissions for notes & messages
Collecting Feedback
0
31
Default Brand/Departments by Agent
Collecting Feedback
2
28
Widget: Expose more functionality through public APIs
Under Review
0
32
Push notifications for the DeskPRO mobile apps
Collecting Feedback
1
12
Add an 'unspecified' option for Department, and make Department required for closure.
Collecting Feedback
0
10
Option to make a team selection mandatory when resolving a ticket
Collecting Feedback
0
14
Update ticket from chat functionality
Collecting Feedback
0
17
Enable filter and sort options for user interface
Collecting Feedback
0
16
Please add Froala to Guides
Collecting Feedback
0
24
Comprehensive Integration with Microsoft Dynamics CRM
Collecting Feedback
0
25
Create a check list for a workflow in ticket interface
Collecting Feedback
1
24
EULA for download library
Collecting Feedback
0
29
Create linked ticket for Macro
Collecting Feedback
0