Deskpro Legacy
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Hide Option to Upload Image
Publikálva: 2018. dec. 7.
02023. aug. 24. -
How long can User open a Resolved ticket
Publikálva: 2019. ápr. 15.
02023. aug. 24. -
API: Setting contact data
Publikálva: 2023. aug. 29.
02023. aug. 29. -
Deskpro API usage examples
Publikálva: 2014. szept. 10.
02023. aug. 29. -
I'm having trouble with duplicate actions from a custom trigger
Publikálva: 2014. szept. 8.
02023. aug. 29. -
Can I use Deskpro automation for integration with JIRA?
Publikálva: 2014. dec. 22.
02023. aug. 29. -
Can I let users log in to Deskpro using their existing accounts from other systems?
Publikálva: 2015. jan. 26.
02023. aug. 29. -
How to Download a Process Log
Publikálva: 2019. febr. 11.
02023. aug. 29. -
How do I stop agent names appearing in the 'From:' field of emails?
Publikálva: 2015. jan. 26.
02023. aug. 29. -
Change welcome message based on usergroup
Publikálva: 2013. jan. 3.
02023. aug. 29. -
How can I add translations for the Welcome Message on the Portal?
Publikálva: 2019. dec. 19.
02023. aug. 29. -
I'm having trouble with poor performance or a slow agent interface on some computers
Publikálva: 2015. jún. 29.
02023. aug. 29. -
I'm having trouble with an error: "The email address is already in use"
Publikálva: 2016. jan. 6.
02023. aug. 29. -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Publikálva: 2016. ápr. 12.
02023. aug. 29. -
How can I improve email previews for certain mobile email apps?
Publikálva: 2015. júl. 24.
02023. aug. 29. -
How do I filter users from an authentication source?
Publikálva: 2015. szept. 22.
02023. aug. 29. -
How do I generate a report that doesn't include tickets created on the weekend?
Publikálva: 2018. máj. 8.
02023. aug. 29. -
How do I add an organization-wide email signature?
Publikálva: 2018. máj. 24.
02023. aug. 29. -
Overriding Messenger settings
Publikálva: 2020. júl. 15.
02023. aug. 31. -
How to display a ticket custom field in an email template or portal template
Publikálva: 2015. júl. 16.
02023. aug. 31. -
How can I change the name of the "Contact Us" tab?
Publikálva: 2016. nov. 16.
02023. aug. 30. -
Number of tickets created this year month by month compared to last year
Publikálva: 2021. júl. 20.
02023. aug. 30. -
I'm having trouble with the Start Chat button
Publikálva: 2016. márc. 10.
02023. aug. 30. -
Can I track a Service Level Agreement within Deskpro?
Publikálva: 2014. szept. 10.
02023. aug. 30. -
I'm having trouble with the round robin working properly
Publikálva: 2015. jún. 18.
02023. aug. 30. -
How do I restrict access to parts of my portal?
Publikálva: 2014. máj. 29.
02023. aug. 30. -
Ticket followers replying by email is going to the user not the agent
Publikálva: 2014. jún. 3.
02023. aug. 30. -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
Publikálva: 2023. júl. 26.
02023. aug. 30. -
How do I delete all my test tickets?
Publikálva: 2015. jún. 15.
02023. aug. 30. -
How do I hide the 'contact us' tab on the front portal page?
Publikálva: 2017. nov. 28.
02023. aug. 31. -
How do I follow up automatically when a user stops replying?
Publikálva: 2023. szept. 1.
02023. szept. 1. -
How do I set up an internal knowledgebase for agents only?
Publikálva: 2014. aug. 14.
02023. szept. 8. -
How can I make a department visible to agents only?
Publikálva: 2014. nov. 10.
02023. szept. 7. -
How can I automatically respond to users to let them know our office is closed?
Publikálva: 2015. aug. 14.
02023. szept. 7. -
Removing Comments on Satisfaction
Publikálva: 2018. dec. 7.
02023. szept. 8. -
Data Import & Migrations
Publikálva: 2018. febr. 27.
02023. szept. 8. -
Can Deskpro send SMS text notifications?
Publikálva: 2014. szept. 25.
02023. szept. 8. -
Making email templates brand specific
Publikálva: 2019. jún. 26.
02023. okt. 19. -
How do I set up a new user registration form?
Publikálva: 2015. febr. 9.
02023. szept. 8. -
Average resolution time of tickets
Publikálva: 2021. júl. 20.
02023. szept. 8. -
Show tickets in order of the number of different agents who replied
Publikálva: 2016. febr. 24.
02023. szept. 8. -
Reports widget override examples
Publikálva: 2019. jan. 29.
32023. szept. 8. -
First Contact Resolution
Publikálva: 2021. júl. 20.
02023. szept. 8. -
Average time till first response
Publikálva: 2021. júl. 20.
02023. szept. 8. -
"Please reference a specific column" error
Publikálva: 2015. nov. 23.
02023. szept. 8. -
Customising colour of charts on report custom dashboards
Publikálva: 2021. aug. 12.
02023. szept. 8. -
List of tickets that haven't had an agent reply in over 24 hours
Publikálva: 2021. júl. 20.
02023. szept. 8. -
What do I use in a query to retrieve the email address of ticket users?
Publikálva: 2014. okt. 8.
02023. szept. 8. -
Can I use Active Directory to sign in my agents?
Publikálva: 2014. szept. 9.
02023. szept. 8. -
How do I include ticket account addresses in emails?
Publikálva: 2015. jún. 22.
02023. szept. 8.