Deskpro Legacy
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How do I update my portal to the latest version?
Publikálva: 2016. máj. 27.
02023. aug. 16. -
How do I install the Messenger widget in Wordpress?
Publikálva: 2016. jún. 22.
02023. máj. 25. -
How can I further customize my chat widget?
Publikálva: 2016. jún. 22.
02023. aug. 16. -
How can I receive text alerts populated with ticket information?
Publikálva: 2018. jún. 5.
02023. aug. 31. -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Publikálva: 2018. dec. 4.
02023. máj. 25. -
Updating to the New Email Templates Editor
Publikálva: 2020. márc. 24.
02023. máj. 25. -
Updating to the Help Center Theme
Publikálva: 2020. jún. 15.
02023. máj. 25. -
Automatic update from the legacy Portal theme to the Help Center theme
Publikálva: 2020. aug. 19.
02023. máj. 25. -
Why does cc'ing an agent on a ticket email create extra ticket?
Publikálva: 2014. jún. 26.
02023. aug. 31. -
Why aren't Community Channels showing up on my portal?
Publikálva: 2014. jún. 11.
02023. aug. 31. -
I'm having trouble changing the order of messages displayed on a ticket
Publikálva: 2014. jún. 13.
02023. aug. 31. -
I'm having trouble receiving notification emails when I create a ticket
Publikálva: 2014. jún. 26.
02023. aug. 31. -
What is the difference between labels and search terms in knowledgebase articles?
Publikálva: 2014. jún. 26.
02023. aug. 31. -
How do I resize the panes of the agent interface?
Publikálva: 2014. jún. 27.
02023. aug. 31. -
Why is some of my agent interface missing?
Publikálva: 2014. jún. 26.
02023. aug. 31. -
Can I change the color of the ticket reply/note box?
Publikálva: 2020. febr. 14.
02023. aug. 31. -
Why can't I see flags?
Publikálva: 2014. júl. 28.
12023. aug. 31. -
How can I keep up to date with changes in Deskpro?
Publikálva: 2014. szept. 10.
02023. aug. 31. -
Is there a Deskpro smartphone app?
Publikálva: 2014. szept. 11.
22023. aug. 31. -
I'm having trouble with Active Directory authentication
Publikálva: 2012. okt. 24.
02023. aug. 31. -
How do I view the raw email source for a ticket message?
Publikálva: 2013. febr. 13.
02023. aug. 31. -
How do I nominate users to manage an organization's tickets?
Publikálva: 2012. nov. 16.
02023. aug. 31. -
Can I use a custom domain name for the portal?
Publikálva: 2012. aug. 16.
02023. aug. 31. -
How do I use variables in snippets, messages and webhook actions?
Publikálva: 2012. dec. 11.
42023. aug. 31. -
How can agents communicate with each other within Deskpro?
Publikálva: 2014. szept. 10.
02023. aug. 31. -
How can I run an email-only helpdesk?
Publikálva: 2014. jún. 26.
02023. aug. 31. -
Can I use macros to quickly insert predefined text, 'canned answers', etc?
Publikálva: 2014. szept. 10.
02023. aug. 31. -
What are archived tickets and why should I use archiving?
Publikálva: 2014. szept. 10.
02023. aug. 31. -
Which web browsers does Deskpro support?
Publikálva: 2014. szept. 10.
02023. aug. 31. -
I'm having trouble with replies not being added to the correct tickets
Publikálva: 2013. febr. 20.
02023. aug. 31. -
I'm having trouble with images not displaying correctly in emails or articles
Publikálva: 2014. máj. 29.
02023. aug. 31. -
Does Deskpro support multiple languages?
Publikálva: 2014. szept. 8.
12023. aug. 31. -
Why are agent notes being included in email threads?
Publikálva: 2015. jan. 12.
02023. aug. 31. -
How do I best link to other portal content from guide topics?
Publikálva: 2018. máj. 31.
02023. aug. 31. -
How do I link to an individual ticket?
Publikálva: 2015. okt. 13.
12023. aug. 31. -
What does marking a ticket as spam do?
Publikálva: 2015. jún. 26.
02023. aug. 31. -
Can I BCC: someone into a ticket thread?
Publikálva: 2014. szept. 23.
02023. aug. 31. -
How can I set up ticket assignment workflows?
Publikálva: 2014. máj. 19.
02023. aug. 31. -
How do I add information to a ticket without emailing the user?
Publikálva: 2014. szept. 16.
02023. aug. 31. -
How does user auto-response flood protection work?
Publikálva: 2014. aug. 14.
02023. aug. 31. -
Sending different auto-responses based on email address
Publikálva: 2014. máj. 20.
02023. aug. 31. -
How do I use drag and drop ticket attachments?
Publikálva: 2014. szept. 2.
02023. aug. 31. -
How do I automatically increase ticket urgency on tickets from organization managers?
Publikálva: 2014. szept. 8.
02023. aug. 31. -
How do I use the filter pane?
Publikálva: 2014. aug. 28.
02023. aug. 31. -
I'm having trouble with the agent interface displaying old tickets and notifications
Publikálva: 2016. máj. 24.
02023. aug. 31. -
How do I remove links to Deskpro from email notifications?
Publikálva: 2014. máj. 19.
02023. aug. 31. -
How can I change the format and display of date and time?
Publikálva: 2014. ápr. 25.
02023. aug. 31. -
How do I assign multiple tickets to one user from another?
Publikálva: 2014. máj. 28.
02023. aug. 31. -
Who gets my message when I reply to an email notification as an agent?
Publikálva: 2015. júl. 20.
02023. aug. 24. -
How do I disable keyboard shortcuts?
Publikálva: 2015. jún. 25.
02023. aug. 31.