Deskpro Legacy
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Can one user from an organization see all that organization's tickets?
Publikálva: 2015. jún. 4.
02023. aug. 29. -
How do I link tickets to community topics?
Publikálva: 2018. márc. 19.
02023. jún. 30. -
How do I notify a user when their ticket is assigned?
Publikálva: 2023. szept. 13.
02023. szept. 13. -
How do I stop bounces and Out of Office messages being turned into tickets?
Publikálva: 2014. jún. 10.
02023. aug. 31. -
How do I convert a normal user to an agent?
Publikálva: 2014. jún. 11.
02023. aug. 31. -
How do I generate debug information for a ticket?
Publikálva: 2013. júl. 18.
02023. szept. 13. -
Can tickets be put on hold?
Publikálva: 2001. nov. 18.
02023. szept. 8. -
How can I see which tickets have been resolved by only one agent?
Publikálva: 2018. máj. 9.
02023. aug. 1. -
How can I strip HTML from message content in my report?
Publikálva: 2015. okt. 13.
02023. aug. 31. -
Changing the size of the navigation buttons
Publikálva: 2016. okt. 4.
12023. aug. 31. -
How do I find the ID number of a Deskpro field or other item?
Publikálva: 2015. okt. 13.
02023. aug. 31. -
How can I specify a sub-status in stats?
Publikálva: 2019. márc. 19.
02023. aug. 31. -
Querying Custom Fields
Publikálva: 2019. jún. 24.
02023. aug. 31. -
I'm having trouble making a custom report retrieve phone numbers
Publikálva: 2015. okt. 13.
02023. aug. 31. -
Unified login with JSON Web Token standard
Publikálva: 2014. nov. 14.
02023. aug. 31. -
I'm having trouble with the subject of reminder emails
Publikálva: 2015. nov. 2.
02023. aug. 31. -
Is there a way to CC: someone into a ticket?
Publikálva: 2014. szept. 23.
02023. aug. 31. -
I don't want to show the author for Knowledgebase articles
Publikálva: 2016. febr. 12.
12023. aug. 31. -
I don't want to show the author of Knowledgebase articles
Publikálva: 2016. okt. 17.
02023. aug. 31. -
How do I prevent a specific agent being assigned tickets?
Publikálva: 2017. márc. 2.
02023. aug. 31. -
How do I create a welcome message for my portal?
Publikálva: 2016. aug. 8.
02023. aug. 31. -
How do I change the welcome message for different usergroups?
Publikálva: 2016. aug. 26.
02023. aug. 31. -
What are the cookies that Deskpro uses?
Publikálva: 2018. szept. 5.
02023. aug. 31. -
How do I make tasks visible to certain agents, teams or departments?
Publikálva: 2018. máj. 11.
02023. aug. 31. -
I'm having trouble getting JIRA-related triggers to work
Publikálva: 2015. jan. 7.
02023. aug. 31. -
How do I make clear in email notifications to agent followers that they don't need to respond?
Publikálva: 2014. jún. 2.
02023. aug. 31. -
How can my users view & manage their tickets within the portal?
Publikálva: 2019. febr. 28.
02023. aug. 31. -
8. Create your first knowledgebase article
Publikálva: 2023. aug. 17.
02023. szept. 19. -
How can I export my tickets?
Publikálva: 2015. máj. 7.
02023. aug. 31. -
Removing 'Change Password' from the User Profile
Publikálva: 2016. nov. 16.
02023. aug. 31. -
The Portal Editor won't load
Publikálva: 2015. júl. 22.
02023. aug. 31. -
How do I set a default department for tickets submitted via the user portal?
Publikálva: 2016. aug. 8.
02023. aug. 31. -
How do I customize the text that appears on my portal?
Publikálva: 2014. szept. 9.
02023. aug. 31. -
I'm having trouble with agents not receiving SMS alerts
Publikálva: 2014. szept. 5.
02023. aug. 31. -
What are the different interfaces within Deskpro?
Publikálva: 2014. szept. 8.
02023. aug. 31. -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Publikálva: 2014. máj. 30.
02023. aug. 31. -
How do I change the logo on the agent login screen?
Publikálva: 2015. jún. 10.
02023. aug. 31. -
How do I remove chat from the user portal but offer chat on a different site?
Publikálva: 2016. aug. 18.
02023. aug. 31. -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Publikálva: 2014. júl. 29.
02023. aug. 31. -
I'm having trouble with an error: "Error with your forwarded email"
Publikálva: 2012. nov. 5.
02023. aug. 31. -
Can I send SLA notifications to a Slack channel?
Publikálva: 2019. okt. 4.
02023. aug. 31. -
Adding tasks to tickets with triggers
Publikálva: 2019. okt. 15.
02023. aug. 31. -
Adding a background image to the user portal
Publikálva: 2016. nov. 1.
02023. aug. 31. -
How do I add a custom favicon to the user portal?
Publikálva: 2016. nov. 16.
02023. aug. 31. -
How can I make agents record a solution for each ticket?
Publikálva: 2015. okt. 13.
02023. aug. 31. -
How do I make guides or knowledgebase articles only visible to agents?
Publikálva: 2018. ápr. 5.
02023. aug. 24. -
I'm having trouble with being redirected to the wrong helpdesk address
Publikálva: 2016. máj. 4.
02023. aug. 24. -
How can I set different SLA response times for weekdays and weekends?
Publikálva: 2015. jan. 13.
02023. aug. 24. -
Why can't I add a custom ticket status?
Publikálva: 2014. máj. 22.
02023. szept. 7. -
Hide Option to Upload Image
Publikálva: 2018. dec. 7.
02023. aug. 24.