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Bug Report Suggestion DPQL Reports
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Bug Report Suggestion DPQL Reports
Ötlettár
Ötlettár
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Bug Report Suggestion DPQL Reports
Likes
Title / Author
Status
Hozzászólás?
Activity
2
Have a setting to make it so agents must provide a label for tickets
Mindaugas
2020. dec. 10.
Collecting Feedback
0
0
(Add option to) Display "Last updated" instead of "Created" date for KB articles
Koen Glotzbach
2021. febr. 23.
Report
0
5
Custom fields for Guides
Theresa Harbor
2020. dec. 1.
Collecting Feedback
0
4
Ability to limit the number of active sessions for users
matt
2020. dec. 1.
Collecting Feedback
0
0
Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
Steve Bailey
2020. nov. 24.
Collecting Feedback
0
1
Attaching multiple files to a ticket using the attach button, not the drag and drop method
Mindaugas
2020. nov. 18.
Collecting Feedback
0
0
Reporting on articles with searchwords
Fusako Iwaya
2021. márc. 1.
Collecting Feedback
0
4
Ability to update a ticket based off it's linked ticket
Amabel Watkins
2020. nov. 16.
Collecting Feedback
0
8
A permission that allows agents to only see certain CRM usergroups
Jared
2020. nov. 6.
Collecting Feedback
0
5
Allow agents to choose Microphone and Speakers used by Voice
Joël Messas
2020. nov. 4.
Collecting Feedback
0
4
Add predefined articles to chat widget
Alan O'Flaherty
2021. febr. 23.
Collecting Feedback
0
0
Allow admin to set agents offline for chat and voice
Danelle McKeown
2020. okt. 28.
Collecting Feedback
0
1
The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
Mindaugas
2021. febr. 23.
Collecting Feedback
0
6
Custom Fields for Agent Profile
Stephan Koch
2021. febr. 23.
Collecting Feedback
2
0
Community Topic Filter view - want to see 'All'
Marion Abramo
2021. febr. 23.
Collecting Feedback
0
1
Make Deskpro recognise the organisation when it has been cc'd on an email
Mindaugas
2020. okt. 19.
Collecting Feedback
0
2
Character validation on the account registration form
Daniel Hefner
2020. okt. 15.
Collecting Feedback
0
3
Mark agent as absent / enter substitution for agent
Thorsten Breuer
2021. febr. 23.
Report
1
1
Customise time options for follow ups
Mark Edwards
2020. okt. 13.
Collecting Feedback
0
3
Improve error messages when failing to view attachments
Christoph Strauss
2020. okt. 13.
Collecting Feedback
0
1
Delete a field option without removing it from existing tickets
Steve, Lam Hang
2020. okt. 9.
Collecting Feedback
0
1
Let agent choose default response status
Gary Ramos
2020. okt. 8.
Collecting Feedback
0
6
Link knowledge base articles into ticket
Ahmad Sahrizal
2020. okt. 6.
Collecting Feedback
0
5
Language detection for voicemail transcripts
David
2020. szept. 30.
Collecting Feedback
1
5
Download multiple tickets at once
Stephanie Pelayo
2020. szept. 30.
Collecting Feedback
1
2
Trigger criteria for ticket including ticket charge
Azeem Javed
2020. szept. 28.
Collecting Feedback
0
13
HelpCenter with Sidebar
Tommy Jackson
2020. szept. 28.
Collecting Feedback
0
4
Notifications for when there is a connection issue between Deskpro and our mail server
Ozan Can Gogus
2020. szept. 28.
Collecting Feedback
0
3
Create a Permission for User Groups to Access the Helpcenter Editor
Alvin Lobo
2020. szept. 25.
Collecting Feedback
0
2
See forwarded messages as separate entries in message log
Barry
2020. szept. 24.
Collecting Feedback
0
2
Personalise chat ringtone for agents
An Nguyen
2020. szept. 24.
Collecting Feedback
1
3
Locking 'ordered by' for agents
Niall Dunphy
2020. szept. 24.
Collecting Feedback
0
2
Login cookie from other system
Anand Athi
2020. szept. 21.
Collecting Feedback
0
2
A print button for the guides/Bug with current printing
Brandon
2020. szept. 21.
Collecting Feedback
0
4
Ability to edit the chain of ticket messages when forwarding a ticket
Mindaugas
2020. szept. 17.
Collecting Feedback
0
2
Glossary in PDF
Thorsten Breuer
2020. szept. 15.
Collecting Feedback
0
3
Add Markdown support for Knowledge Base articles
Doug Schmidt
2020. szept. 11.
Collecting Feedback
2
7
Option to prioritise the Reply-To header when an email is received from a specific email address
Anand Athi
2020. szept. 10.
Collecting Feedback
0
1
Option to insert translation of a KB article into a ticket comment
Christoph Strauss
2020. szept. 3.
Report
0
10
Translation option for News
Andreas Axelstén
2020. szept. 2.
Collecting Feedback
0
1
Ask user for feedback when rating an article negative
Thorsten Breuer
2020. szept. 2.
Collecting Feedback
0
2
Search should also include download categories
Christoph Strauss
2020. szept. 1.
Collecting Feedback
0
1
Track the page a chat was initiated from when the widget is embedded
Matt Goldfarb
2020. aug. 26.
Collecting Feedback
0
2
Option to update the brand of a published article or topic
Theresa Harbor
2020. aug. 25.
Collecting Feedback
0
3
Display the name of linked topics to agents editing the topic when content links are being used in Guides
Theresa Harbor
2020. aug. 24.
Collecting Feedback
0
24
Next reply time on an SLA
Niall Dunphy
2020. aug. 21.
Collecting Feedback
3
0
Option to translate contents of custom "Display" field
Koen Glotzbach
2020. aug. 18.
Collecting Feedback
0
1
Link Glossary to Guide Topics
Theresa Harbor
2020. aug. 17.
Collecting Feedback
0
2
Make it easier to add add/manage content links in Guides
Theresa Harbor
2020. aug. 17.
Collecting Feedback
1
1
Call a webhook in the criteria section of a trigger
Eric Meiners
2020. aug. 13.
Collecting Feedback
0